KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Not working properly
About a week after service my oven was not working properly.
Holly B,
Groton, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1695073088329
Refrigerator repair
He was super nice but somehow put the repair in wrong and my warranty company says the previous repair which was made under warranty for the same issue was an unauthorized repair.
Brian M,
Omaha, NECustomer service response - Hi, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members. If you would like us to look into your situation further, Please email us at [email protected] and will share your experience with our Service team.
Sears Home Services on 1694900974943
To
He did not find the actual problem The refrigerator did not run any better after he left. It was not cooling. We have to call for another repair
Robert W,
El Dorado Hls, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694822848313
Technician
I was told by my technician that I needed a new door to cover the icemaker in my refrigerator French door and he showed me the Party was ordering and when he left within 10 minutes I got an email from you and it said that you had denied the claim and I called Assurant and they said that the claim was denied because the technician said that there was absolutely nothing wrong with the icemaker and they weren't gonna pay anything And they would I asked for a supervisor and they said a supervisor would call me back within three hours and I now have been waiting six and I have not heard from anyone and I intend to report them and you to the Better Business Bureau. Why pay insurance when you're not gonna get coverage I am not a happy customer
Karen M,
Leander, TXCustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694813541172
Refrigerator
I don't have any ice yet so I want be rateing your company . It like a zero
Georgia Barnett,
Southaven, MSCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694735550815
0 stars
He did nothing. He unlocked the ice maker screen and said that is probably what kept the fridge from working. It was not. Still doesn't work.
David P,
Lake Jackson, TXCustomer service response - Hi David, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1694727635167
Both techs bad
The first technician did not even thoroughly examine the dishwasher. And had he done his job properly? He would have found glass in the pump. And enable to remove it, and the dishwasher would have worked without ordering an extra part. The second technician Ronald was better, but he did not clear the glass from the bottom of the dishwasher either he did not point that out. The first technician was a complete waste of time.
David t,
Mandeville, LACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1694647657040
Late and terrible service
Omari showed up after the 4 hour window was concluded, was rude and indifferent to being late, spent most of the time talking rather than doing the repair and did not fix the machine.
Name Withheld,
Washington, DCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1694645510673
Worst Technician
Nathan is a very bad Technician. He failed to find my broken wheel on refrigerator, I had to point it out to him by insisting he be more thorough. He only ordered (1) wheel even though the color scheme had changed, I had to request they order the matching 2nd wheel. The next issue being looked at required a part that, again Nathan ordered two (2) incorrect colors before correct 3rd one. Nathan did not come prepared with equipment to complete repair and reschedule was required. Nathan's Supervisors not much better... (LORI/LAURIE) and Senior Technician (KEVIN) who never spoke to me directly but only through Nathan ... and Nathan ...only had concern for refrigerator to be emptied for 3rd attempt to repair. I emptied for nothing as repair was canceled by them feeling "insulted" by my exasperation at Nathan's multiple calls and reminders to empty contents before he arrived. Only to not show up!
Geneva A,
Sierra Vista, AZCustomer service response - Geneva, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1694217678554
Not Happy
I explained to the technician that I just want the gasket replaced on my beverage center. You can see that it's coming apart I can pictures. I asked the tech if he has a gasket to fit the kitchen aide. He stated no he has to order it. I said ok but how long if it's 2 or 3 months then I decline. He kept stating that I had to pay first, I said you don't need to diagnostic it's simple I need a gasket. He stated that he will check after I pay. I paid then he stated that I should just order it myself and put it in. I immediately told him so basically you scam people for the diagnosis charge when in fact you don't have the parts or the intention of repairing the appliance. Customer was able to help me Roth this issue.
Yvonne F,
Bloomfield, CTCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1694209166393