KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Terence's support was fine. Sears experience terrible
Terence fines. Sears TERRIBLE!!!. Originally scheduled for 9/22, Sear ordered needed parts late and asked to reschedule to 9.25. Confirmed schedule. On 9.25, stayed home entire day and technician did not show up. i spent 4 hours on the phone with Sears, Sears Home Services, Sears home Warranty and other contract call center people all who promised 9.25 service. Finally, at nearly 8pm at night, a customer service representative admitted that no technician was assigned and they were sorry for my "inconvenience". Next availability was 9.27, nearly 3 weeks after the initial call. The assigned technician call in advance and made the repair in less than 30 minutes. But Sears was TERRIBLE! TERRIBLE! TERRIBLE! Strongest recommendation to avoid if at all possible. Will be cancelling ALL Sears warranties. NOT RECOMMENDED!!!!!
Stephen S,
Raleigh, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695936782994
Oven revisit still not fixed
He did nothing we need a different technician to come out we waited over a month for a second visit - we had it looked out before - it is not right! our oven is not heating or cooking properly and he did nothing - I asked for a new heating element to verify it can still cook properly and he did nothing!!! We want another technician to come out please he recommend do not send him 570473 Please find another technician!
Patricia M,
Scottsdale, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1695936592143
Terrible Service
Arturo was a disaster. Showed up 2 days later than the scheduled appt. Online app never reflected the accurate service time ever. Wanted payment up front for services and parts not ordered or performed. Sears should terminate him if he was really a representative of Sears. Poor reflection on Sears and Sears has become an unreputable brand.
X,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695860588893
WORST TECH EVER
DOESNT SHOW UP TO THE HOUSE AND CANCELS WITHOUT TALKING TO ANYONE
Amanda T,
Yuba City, CACustomer service response - Hi, We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1695763349702
Fridge repair
Very rude, unexpected appointment just showed up at the house! Spilled ice on floor asked to pick ice up before it started to melt by my son, would not recommend very rude manners, would not want him back to my house!! Very disappointed with his attitude towards my son
Ezequiel G,
Platteville, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762523267
Lost some $ waiting
Didn't arrive at appt, called at 5pm, the end of the window saying that Best Buy shouldn't have scheduled him, they need whirlpool.
David L,
Andover, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762354837
Did more harm than good
This was the third service call for the same issue. My freezer has not been cooling correctly. When the tech came out today, he told me we have a Freon leak. Once he left the freezer stopped working at all and now the refrigerator is not cooling either. I am worse off after the service call than before. In addition, I already spent a large chunk of money on a replacement part that the tech today informed me had nothing to do with my issue.
John W,
San Antonio, TXCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762367792
TERRIBLe.
AWFUL. He canceled my appt and never knocked on my door. He said he would recommend my refrigerator be replaced and he never submitted a report. He is awful and unprofessional he should be fired. The whole company is terrible
Amanda T,
Yuba City, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695678872083
Waste of time
The tech came in opened the fridge and said nothings wrong. We have a hole in the lining and the temp is 50+ degrees. Awful and obnoxious!
Krystal P,
Austin, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695340322511
Review of service appointment
Lawson was polite and respectful but the repair was unsucessful. The ice maker was replaced this morning and, 5 hours later, has not made any ice. He represented that he had replaced the ice maker in our refrigerator with a brand new unit but when I disposed on the old one and the packaging the packaging was clearly marked "refurbished," which is obviously different from "brand new."
Jamesdebra G,
Redding, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1695255297038