KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Lack of communication with Sears
My review has nothing at all to do with my service technician. However, the fact that there is no way to speak to a live representative when there is an issue, is absolutely unacceptable. I had two prior confirmed appointments and no one showed up. I waited home all day for the first appointment and my mother waited all day for the second appointment. I had to involve my warranty company several times to intervene. I will never use Sears for any future repairs since they are impossible to contact.
Darlene H,
Malverne, NYCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696700084940
Poor quality service and customer service
Service Tech diagnosed a water valve replacement for a non functioning ice maker without doing any service (he was guessing). After the part came in, he replaced the part and then left. Hours later still no ice and started having water leaking from water dispenser. Called customer service at that time and was told that dispatch would call me to have tech return. Never heard from dispatch. The next morning I called again and was told they would schedule the tech to return but if there was another issue I would be responsible for parts and labor. I was upset because in my opinion I already paid for a part that was unnecessary and the tech did not do a proper diagnosis in the first place. I asked to speak to a supervisor and was informed none was available but they would call me back later in the day. Not surprisingly, I did not receive a call back. I paid for an unnecessary part and a labor and diagnostic fee that was not adequately performed.
Jim F,
Myrtle Beach, SCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696627809640
Mis diagnosed
He told me my water line is the problem but it's not because we checked that first and it was flowing fine. We disconnected it at the fitting and water was flowing fine until it got to the refrigerator. Im not happy with service because i do not believe he diagnosed it correctly.
Melissa G,
Dixon, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696547129294
Telephone service
The dishwasher repairman was excellent. The appointment making was a nightmare. I could not ask any questions because all I could get was a robo voice. Unacceptable.
Charles Z,
Tonawanda, NYCustomer service response - Dear Charles thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1696541467165
He appears to have lied to me.
He indicated he would order door switches and return to install them. However, no switches were received and a&e indicates he reported no trouble found and closed the case. So, either he lied or a&e made a mistake. Whatever it is, my refrigerator still doesn't work.
Eugene M,
Leander, TXCustomer service response - Hi, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1696455617893
Horrible
I would have given 0 stars if that was an option. This is second time this person (I won't give him satisfaction of calling him a technician)! Came to service our refrigerator. He didn't do anything on either visit!! He was here to review our refrigerator for replacement. He pretended not to understand. When I got the benefit person on phone, Robert was told what was needed. After I hung up with benefits person, Robert picked up his tool box and left without me saying anything to us! Today's service caps off many visits and phone calls with Sears regarding our leaking refrigerator!! I'm so angry 😡
Helen W,
Vacaville, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696455048938
Waste of time
Lack of communication, no quote as promised, or returned calls, and after a rescheduled visit, they "say" they don't have my size door. Sounds like a crock of you know what!! And the other rep Jamie…no words
Therese D,
Los Angeles, CACustomer service response - Thank you for taking the time to leave us your rating. We love to see that you had a wonderful experience and that your Technician was able to provide you with the quality service we strive for daily. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on 1696369292453
Failure to show
This isn't specific to Glenn who I give an above average rating to. However, My original appointment was Friday and no one showed, I did not receive a call or text. It is impossible to get someone from A&E on the phone. Your timeframe of 8 to 5 is incredibly inconvenient to homeowners who have no idea when the tech will show and infuriating when I wait all day Friday and no one shows at all.
Thomas N,
Pittsburgh, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696368721516
Disappointment
I did not have confidence that Kyle knew what he was doing. I told him I had water backing up. He took out the toe kick. shined his light under my dishwasher. then he turned it on and water backed up. he then said that I had a bad motor and it needed replacing. He diagnosed this based on a smell he said he smelled and that it was hot. I can't see how anything could get hot in less than 30 seconds though. He then left the water inside my dishwasher and I had to ask him to clean it up before he left. Based on what I watched, I would like a second opinion from a more experienced technician or a refund.
Chief D,
San Diego, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1696287078341
Seem as if he didn't want to enter my home
My home is very clean, but the tech acted as if we were contagious or something. On top of everything he didn't even try to fix the ice maker in frig
D F,
Willard, NCCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1696102413940