KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Terrible experience
Technician has been out four different times and the repair still is not complete and they can definitely learn some customer service skills on how to deal with patient and solve for things that they can do some research and provide a better solution
Tony Hernandez,
Healdsburg, CACustomer service response - Thank you for taking the time to provide us with your rating and review. We are sorry to hear you have not had a good experience with us. If you would please message us with the name, address, and phone number that is associated with this issue please email us at [email protected] and we will be able to see how we can help out. Please reference this review in your message, thank you.
Sears Home Services on 1698961655299
Microwave is STILL not working
Jeff did two thumbs up that the microwave was fixed and left. We didn't have a chance to heat up a cup of water to see if it works for ourselves before he took off. This is the 2nd time he "repaired" it and still failed. We are now without tge use of a microwave for two weeks!!! Sucks!!!
Dorothy D,
Concord, CACustomer service response - Dear Dorothy thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698442621279
Took all parts and refused to do service
A previous technician noted lots of updates that needed to be done and ordered lots of parts when the second technician came after all the parts arrived in the mail he said nothing needed to be fixed and took all the parts with them and left. It was very confusing and very frustrating and after the first technician said all the repairs would be covered in no charge the second technician said there would be charges if he did any of the repairs. We have a master protection plan which has never had any co-pays or charges ever! Very disappointed, probably will not renew my contract.
Daniel H,
Chesapeake, VACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1698278563958
Still leaking
We waited a month for an appointment for a water leak from the refrigerator and damage. Were initially told it was the water line. Waited another week for it to be repaired. Still leaking as soon as the repairman left. Going to take another 2 weeks and another deductible to get another repairman back. The whole service is a scam. Skip it.
Danielle D,
Menlo Park, CACustomer service response - Dear Danielle thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1698096821507
technician didn't know what was wrong
Dishwasher is making a loud, horrible noise that it hasn't made in the 20 years we have had it, and the Sears repair guy heard it and left without fixing it, saying some dishwashers just make loud sounds. After 20 years, I think we know what this one is supposed to sound like! Totally useless.
Darlene M,
San Jose, CACustomer service response - Dear Darlene thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492177511
Disrespectful, Rude, Arrogant, Sexually verbally inappropria
He comes in acting kind but made inappropriate comment about condom while working on washing machine last time he was at our house. Speaks in condescending manner. My young boys even said he was mean to my wife and rude after he left our house This time he again was rude. Wouldn't hear what we were saying. He said he didn't know what was causing dishwasher to leak but these parts are wrong the previous tech guy ordered. Asked him again what the cause of the leak was and he said he didn't know and he would replaced the parts as instructed. Asked him to run the dishwasher for 5 minutes to see if it was leaking. He said he did when in reality witnessed by my wife and father in law he only ran it for 10 seconds then opened the door. When asked again to please run it to see if it's leaking and he said no he was here to replace the parts ordered. After he left, my wife ran the dishwasher and it of course it was leaking still after just a minute of having it run a cycle. We have video to prove it. No woman by herself or woman with her children should be alone with this man in their house. He's disrespectful not hearing the customers, arrogant, inappropriate, and doesn't repair.
John W,
Chicopee, MACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697492046076
Sears cancelled appointments, via text!!!
It is now 5 p.m. and the technician has not shown up nor called. Very frustrated with Sears repair.
Nancy W,
Rescue, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697243271493
Not happy with the service
He gave wrong diagnosis. Its just normal wear and tear.
Srinivasa I,
Princeton Jct, NJCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697233214373
Someone is lying.
He came out and said door switch and fan motor were bad and he would order parts. However, the repair portal says no trouble was found. Either he lied to my face or the people he reports to are throwing his work away. This is the second occurrence of this, and I'm tired of it.
Eugene M,
Leander, TXCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1697146352226
Not a great service.
Technician is rough and tough. He initially stated blaming previous technician who came and ordered part. He stated he did not know what he was doing and so on ... When he completed replacing drip pan, the evaporator coil housing is lose and when i stated, he answered at the high level that it is what it is.
Ravi K,
Suwanee, GACustomer service response - We apologize for the difficulties your recent service has caused. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697060397747