KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Terrible
He came in, spent 5 minutes replacing a part, said it was starting, and left. No evaluation. No troubleshooting. No looking for error codes. I asked about refund of over-payment. He had no idea and no control. Ice maker still not working. TERRIBLE service. This was the FOURTH appointment. I do not recommend Sears in any form.
Ford W,
Gulf Shores, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1706135041091
Still not working
It has been five total visits. The ice maker was working to begin with! After the ice maker stopped working after visit 1 there have been 4 follow up visits and the ice maker is STILL not working.... they don't always send the same techinician to subsequent appointments and the notes and details left for follow up techs is not detailed enough. Sorely disappointed.
Ryan A,
La Vernia, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1705097946186
Problem persists, no part ordered
This was a follow-up visit after having several parts replaced. Dishwasher was making a knocking sound during wash cycle. Two men came out, said washer arm simply wasn't snapped into place, and left. Within a few minutes it was knocking again. I called Taddick, told him the problem, and he said he could "have hem order a new spray arm" and I agreed. So far I have received nothing to confirm a part has been ordered nor another follow-up scheduled to install it. Was this part ordered?
Lisa M,
La Porte, TXCustomer service response - Dear Lisa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team
Sears Home Services on 1704925924188
Microwave repair
The tech got here early which was great. The repair was made quickly also great. We tested it and heated a cup of water. 4 hours later when we wanted to use it for dinner, nothing. Error codes.
James R,
Plant City, FLCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704925583560
If we could give him a lower score, we would
This was the worst, most unprofessional service we ever had. Chayane called mid-morning to inform us that he was 10 minutes away. He then asked if we had received the parts that had been ordered, and I said yes. Then he ask me if I was sure if this repair is what I wanted to do; he asked how old is the ice maker (it's about 15 years old); he "reminded" me that I had spent about $800 on the machine so far, and that he could not guarantee that the machine would work after he finished. I reminded him the it was my money; that a new ice maker could cost twice as much; and that his job was to install the parts I already paid for, and the calculated risk was not not something I wanted to discuss with him. In short, I got the impression he did not want to do the install, so I told him if he did not want to come, please send someone else. After further discussion he said he would come if that's what I wanted. When he came, he looked at the ice maker, then immediately said we would have to provide him with "access to the machine" or else he could not repair it because it was under the counter. The other technicians who came before him clearly could see that the ice maker slides out with little effort, so my wife pulled it for him. Finally, when he finished he did not test the machine to see if it was working properly. He simply told my wife he had installed the parts, and then he left. This was not a pleasant experience. We now have a leak from a part that was just replaced and working two weeks ago. Not good!!!
Thomas S,
Tinley Park, ILCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1704487420911
Refrigerator Repair..
Technician showed up and stated he could not service my built in refrigerator. I have waited there weeks for repair and my wood floor has water damage and I have food lost. What are you going to do about this? I need AMMEDIATE service?
Dan N,
Hillsboro, ORCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1703803033187
Dishwasher
Did not fix problem. Again!! Problem with flashing lights and dishwasher not functioning still persists!
Helen P,
Hendersonvlle, TNCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1700778381086
Fridge is hotter than it was before
Horrible job Fridge is broken and didn't work after technician left
Moazzem C,
Santa Clarita, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699914654460
Dishwasher not fixed
The technician installed the parts sent, but it is severely leaking from the seam in the dishwasher tub water everywhere. We can't get through to anyone on the phone system but this needs to be replaced this has gone on for months, 0 stars
John Y,
Midlothian, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, Please email us at [email protected]. Please reference this review, thank you.
Sears Home Services on 1699131187898
Tracker timing pointless
Service time was pushed back all day and untimely rescheduled to following day, which was also ever changing time wise. Taking multiple days off due to mis scheduling is frustrating and unprofessional.. especially with such a huge time frame for service.
Marie K,
Easton, PACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1699047150338