KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Never showed up
I received a text message at 12:37 PM, saying that a technician was on the way. at 2:14 PM I received another text message saying, Thank you for choosing Sears, Please rate your technician. Well, the technician never showed up. I have been home all day. No one rang the doorbell or knocked. I have a video camera so I know. This is the second time that sears has done this. My second attempt at getting my icemaker fixed.
Qura W,
Marietta, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720734071285
Great service
Friendly, on time. Explained the problem and fixed it quickly, if I need service again, I hope they send him.
Eric A,
Saint Paul, MNCustomer service response - Dear Eric thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1720560467584
Microwave comments
He told my mom it is very dangerous to continue using this microwave it's very harmful for your health because it old and very very gressy, but yet refused to tell the insurance company that so they don't replace it, so disappointed of people like that using people's health just so they don't pay, I am very confused why am I paying for an insurance company if something is very harmful to your health doesn't get replaced???
Gorgia B,
West Bloomfield, MICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1720474189189
Horrible!!
Horrible experience! He arrived barely within his window. Called claiming he wasn't sure if the part that was delivered was the correct part. Then showed up seemed cracked out of his mind talking about cottonmouth. He then proceeds to pull the dishwasher chips my counter finally after me helping him stabilize and install the part it doesn't work! It tells me it does it seems to work after he leaves we run a dishwashing cycle, dirty dishes. I need resolution ASAP. Expect a call soon or an email. This is ridiculous!
Joe O,
Westerville, OHCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720301303587
+dishwasher repair NOT
When your repair man left the water was going in the basement instead of the dishwasher. I called right away, it took me 45min to reach someone..they would not send him back; instead they set up another appt. in the 12. This is unacceptable. I dont know if I have water damage,my new washer and dryer are sitting right under the leak. I am sure it is not good for them to get wet. I need some one back here today!!!!!!!!!!!!
Faye W,
Florence, KYCustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720214558422
Dishwasher repair
Never showed first appointment but said he did and job was completed!! When he finally returned I believe he told my home warranty company that pump was not working because of negligence
Maureen -,
Kapaa, HICustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1719869269923
No Show
Sal seems to be a very nice guy. However, he was given the wrong appointment time and we were not home. So, our dishwasher is still broken. On top of that, we are getting emails from Sears referencing the completed repair with initials that aren't ours. What is going on??? Get organized!!
Dennis M,
Pittsburgh, PACustomer service response - Dear Dennis thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719869470710
incomplete service
The dishwasher was not placed back in its location after it was removed and serviced. The door is not closing. So we can't use it. There is water pooling at the bottom of the dishwasher... Essentially, we have a much worse problem now than we what needed to solve.
Isidore D,
Lake Oswego, ORCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719350929370
made things worse
nice polite man but he didn't fix the dishwasher in fact now I have a bigger leak from the dishwasher and had to call an emergency plumber about 2 hours after the tech said the leak was fixed
Ruth S,
Miami Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. We look forward to hearing from you.
Sears Home Services on 1719350871619
No customer service option when things go wrong
My technician did not show up for my initial appt. There is NO OPTION online or through the app to contact customer service to find out what happened and to get someone else out. How can there be NO CUSTOMER SERVICE? I had to lie and say I had questions about my home warranty in order to get hold of someone to tell them about the no show. This is not acceptable. It took me over an hour and trying 5 different phone numbers, online and the app to get assistance. Thinking I made a BIG mistake purchasing the home warranty if this is how things work in the future. FYI...Nakia-kenya was good once I was able to get him out here and talk to a live person. Not his fault the system is totally unacceptable.
Deidre T,
Pearland, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1719093632872