KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Not herr yet
Sending a survey out before technician has been here is not good
Inger B,
Horseshoe Bay, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1726952424825
Disgraceful of time
I rearranged my whole day for an appointment time of 9-12 today. Technician no called, no showed. Didn't get a call until 1:30. All ready changed providers. I understand things happen like trucks breaking down but the homeowner needs to be made aware during the scheduled time.
MR,
Argyle, TXCustomer service response - Dear Member thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726869118006
0 stars, 1 is way, way too generous
Only did half the job. Then came back and tried to charge me almost $700 to do the work that was supposed to have been done the first time they were here. And when they showed up the second time, he had a huge attitude like I did something wrong and rudely accused me of calling him over the weekend. And never did. No thanks. Awful all around.
Steven P,
Port Murray, NJCustomer service response - Dear Steven thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1726523359574
Zero
Recurring appliance fault. Mike replaced part ordered by previous technician who's been here on several occasions (another Mike). Mike remembered being out here for this stove in the past. Replaced part and ran it through two cycles @ 300 degrees F (lower temperature than what we normally bake at). Mike wife just went to bake at 350 and bake cycle will not start?! Cannot bake with oven, AGAIN!
Steve R,
Coventry, RICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726268711059
ONCE AGAIN STOVE NOT FIXED!
I have now had Sears (and their subcontractors) here to fix my stove top several times and one of two things happens every single time… 1…The technician states he knows what's wrong and orders a hunch of parts… The parts then arrive and NO ONE CALLS TO SCHEDULE A FOLLOW-UP APPOINTMENT. I reach back out and schedule another appointment to have the ordered parts installed! 2 - When the next technician arrives to install the parts or ordered by the previous he tells me he can not repair because they do not work on 48 inch range's…I HAVE A DOMESTIC 48 inch KITCHENAID RANGE…IT IS NIT A PROFESSIONAL OR COMMERCIAL PRODUCT!!! Every time I schedule an appointment I provide the model and serial number…Why is it very technician so surprised when they are the range??? TOTAL INCOMPETENCE!!!! I pay my monthly premium every month and I pay my additional $100 deductible ever time I AM RESPONSIBLE FOR IT!!! At what point will SEARS hold up their legal obligation to either repair nor replace my range???
BD,
Towaco, NJCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1726181477937
Unfortunately still not fixed
Unfortunately still not fixed He replaced the 2 parts that were previously ordered. I had water running from water outlet before he came and then when he left no water running and still no ice.
Florence G,
Foster City, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1726004696949
Issue not resolved
Tech came to replace the inverter on my fridge yesterday and did not confirm everything was working. Said the fridge would work in 24 hrs but the fridge is still not working.
Olo Olu,
Round Rock, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1726004416387
Frig repsir
Technocian was friendly but Technician cancelled one appointment. Came today. Put in new gasket BUT ice maker drawer still will not move! Please call and complete repair properly. ate
Herman C,
Apex, NCCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1725056039222
Ice maker repair
Did not solve my problem. Ice maker did not work and still does not! Techs were professional and believed the issue was resolved
Laura S,
San Antonio, TXCustomer service response - Dear Laura thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724535349745
Not happy
Unfortunately In the past few months my experience with this technician has been terrible. My dryer broke l'oui ordered a 1 motherboard and a second that was identical claiming sears sent the wrong item! I have been trying to have him come to my home alas he cancels at the last minute and reschedules me claiming several times that I wasn't home when indeed I was and had to take time from work! I the 40 years I have been a customer I never experienced something like that ! My dryer has not been fixed since November with all this nonsens, it a breach of contract ! He came to day to do the annual check after 2 cancelations ! He claims he will contact the technician service to order a replacement for the dryer That remains to be seen . I am so disappointing with the technician and the support aevice that is nonexistent. I spent many hours on the phone trying to solve this issue however each one garanties he will solve the issue and escalate to a supervisor but nothing happens also they garanties they will send a different technician but I always end up with this one that is not professional. I hope you will solve my issue in a timely manner and use better technicians
Illana L,
New York, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1724457503070