KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Fridge is still down and food is spoiled
We waited a week for a technician. He spent less than an hour and did no testing just decided we needed a solenoid, installed one and left. Next day the fridge was doing the same thing as before. Called for assistance and was told we had to wait another week. Waited and now have been told we have to wait another week. Cannot get a person on the phone, just an annoying computer voice. Not a happy customer.
John L,
Irwin, IDCustomer service response - Dear John thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1730325263060
Never call sears
3 technican different want to charge different cost, claim can't work on kitchenaid , still under warranty awefull 4 week claim all part wasn't delivered at the end can't work on the kichenaid refrigerator, even under warranty claim I have to filed a claim to get paid after 3 visits no one told me I had to pay, when refused wanted to charge me for diagnosis. Never call sear, it should not take 3 people and a month later to tell me I will be billed. Never Never again.
Charlene C,
Douglasville, GACustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729976759469
Don't use Sears, I paid 2 policies for 6 months, nothing fix
Good bye, Sears, forever! Sear used to be good, not anymore. It hires bad technicians like Bernardo who doesn't know how to fix things.
Elaine S,
Newbury Park, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729808816211
Didn't do the job
Technician told us to provide the serial number I did he said he needs to verify he didn't want to open the cooktop to verify
Narinder S,
Selma, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729642421396
No call/no show
I had a confirmed appointment for 10-19; however, no one called or appeared. Subsequently, I received a request from Sears Home Services asking me to evaluate the performance of the service man assigned to repair dishwasher. Since no repair was done, I could not honor that request. In addition, I was forwarded copies of labor agreement charges allegedly signed by me. The signature was definitely not mine.
Donald O,
Conroe, TXCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1729546276783
Repairing KitchenAid refrigerators two of them
I do not feel like Rob has any idea what he's doing on trying to fix my refrigerators. He has ordered parts but only attempted to install one. I've had a lot of problems with him, not showing up and saying that he has so please do not send him back to my home to fix my refrigerators, it's been almost 3 months since they have worked. I feel like it's time to have them fixed. .
Ronnie L,
Greenwood, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729287097453
Attempting to repair refrigerators
Rob may be a good hand, but he does not know anything about refrigerators very undependable about showing up and then he's not truthful
Ronnie L,
Greenwood, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1729287061433
This technician is horrible and doesn't know how to fix
Bernardo E is terrible with rude attitude and doesn't know how to fix a dishwasher. The appointment was on Oct 9th between 1pm-5pm. He didn't go as scheduled and he didn't now notify us. He let us wait for a half day on Oct 9th. Then he called me around 9pm at night and went on Oct 10th. After his service, my dishwasher totally stopped working. Before it was working but just triggered the power off sometimes. When I tried to communicate with Bernardo, he was careless, and he was very rude and said he couldn't help that I needed to call Sears or my home insurance. He didn't care about the customers and he didn't know how to fix things. He should not work for Sears to ruin the reputation of Sears.
Elaine S,
Newbury Park, CACustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728942352360
Nothing fixed.
Your previous three employees did nothing to fix my service now Gustavo said he could not order any parts or do service since Sears is no longer contracted with choice. My refrigerator now has more issues than what I started with. Would never recommend Sears
Lydia M,
Henderson, NVCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1728941562399
Unhelpful
Very unhelpful….unfriendly..didn't address problem.. didn't solve the problem.. waste of time..
Rana A,
Carmichael, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1728772318976