KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Rude
He was rude both times he was here. There definitly was a problem but it was the way he handled it.
Elizabeth K,
Brewster, MACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740004442416
Kathy
Very pleasant professional did take to long at all witty the service
Kathy M,
Westmont, ILCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1738709602908
Terrible!! Don't come to the appointment or call with nonsen
Terrible!!! Don't come to the appointment that scheduled or call you with some nonsense story!! They did this to me two days in a row!! I'm over this service!! Terrible!! 😡😡😡😡 the rate is 00000
Michelle M,
Princeton, NJCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1738709561459
Did not fix the problem
The technician misdiagnosed the problem. We waited a few days for the part to ship. He came and replaced the ice maker. Today is the third day and no ice producing. On top of that the temperature in the freezer and refrigerator is declining.
Rachel W,
Suwanee, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738631982808
Rude
So I am not sure if the technician was unhappy that he had to come out our way last minute because there was a schedule change, but he was quite rude to myself on the phone and. My husband in person. We will not be using sears services again. After taking a day off from work to have our fridge serviced, I was notified via the online system that they had canceled the appointment. This happened about 15 minutes before the scheduled arrival. The first technician was nice enough. He ordered the part and scheduled a return service for one week later. The part arrived to our home three days later. Sears contacted me the day before the appointment and stated again that they would need to cancel because they did not have a part. I contacted them and told them that I had a part delivered. The online chat service said , "oh yes, that is the correct part and we will be out tomorrow ". Really the whole system is very disorganized.
Mina G,
Libertyville, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward. If you'd like to discuss further, please contact our customer service team.
Sears Home Services on 1737153099792
Not fixed
Super nice repair guy replaced thermostat and fan, but the problem still not fixed. The fan runs continuously. Must unplug the range to stop it. Starts again as soon as plugged in again.
Lesley A,
Trumansburg, NYCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1735258354850
Refrigerator repair
The ice maker still does not open or make ice. The top freezer drawer still does not open all the way. We are not happy.
Herman C,
Apex, NCCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1734388026867
refrigerator
We were having trouble with the temperature in our 2 yr. old Kitchenaid refrigerator. Sears Technician came to fix it and said we needed to replace the evaporator and he ordered the part. the part arrived and then Frank came to our home to replace it. He then said we needed the entire icemaker unit replaced (which worked perfectly prior to the first visit). Frank put the unit in and left. That was not the solution, since we still have no ice being made at all. Called Frank this morning on his cell phone and left a message, but he has not returned our call.
Marcia I,
Lebanon, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1733445657348
Company failed
Duane was very professional and completed his job efficiently. BUT, the company failed to show up the day before for an appointment, even after I talked to customer service who said someone would be here before the end of the day. Very difficult to communicate with anyone, I just got online and rescheduled after not hearing anything about the day before. They said they showed up and had a picture of a house that was not mine, I was there all day and no one called or came by. I would give them a ZERO for that.
Don C,
Yorba Linda, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731719961837
Refrigerator problem
My refrigerator is still not working properly
Cindy V,
Schuyler, NECustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731023111945