KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Wasted a Vacation Day for Nothing
David was nice enough but couldn't do anything when he got here. This was a warranty service but he did not know that. I provided all the information to the Sears AI bot about the problems with the dishwasher, but apparently he was not given any of that information. Since someone had removed the tags containing the model and serial number during some other service he said was not even allowed to trouble the dishwasher so parts could be ordered. A complete waste of time and my dishwasher is no closer to being fixed than it was to start with.
Kimjeffery H,
Hopkins, SCCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1752615756620
Good service, horrible outcome.
I was pleasantly satisfied with Aaron's service at first. He was prompt and arrived earlier than expected. He was nice and appeared to be very knowledgeable from the short time he was "conducting the repair". From my understanding he did not repair anything and told me the unit was compromised and would not be able to do anything. He said he would note that in the report. It appears from the insurance that his report said otherwise. No repair was done and have been left without a working fridge for another week and a half. Very disappointing.
Veronica C,
Santa Rosa, CACustomer service response - Thank you for taking the time to rate your recent service with Sears. We're truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we sincerely appreciate you sharing it. Please know that we will pass your comments along to our service team as we work to improve.
Sears Home Services on 1752614953813
Catastrophic Scheduling
While the repairman himself did a good job, he only arrived after we had waited over a period of two weeks to finally get that repair. In that time we waited four full days at home for the repairman to come. Two of those days we sat in the house when no one arrived at all with no explanation. There was also no one to call as all customer service is done by an awful A I bot which responds in non-sequitors. We were never given an explanation for why no repairman showed up in those two eleven -hour windows we were essentially held hostage. I suspect this service fired their human dispatchers and customer service with A I that simply does not function. In my 59 years this is the worst experience I have ever had with a repair service. Never again!
Izabella T,
Falls Church, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1752531703555
Not happy!
Not a very friendly guy. He advised on the part I needed to fix what he thought was the issue. Once he left, the appliance completely stopped working. Now I'm going to have to call someone else to come fix whatever it is he messed up!! Very frustrating!
Joshua R,
Greenbrier, TNCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1750284340300
Poor service
Wayne did not show up, nor did he call to cancel. Sears protection plan is definitely not the company it used to be.
Lynette P,
Clark, NJCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1750197423561
Horrible "service"
The worst!!! App't was cancelled but workman from A &E Factory Service came anyway. My gift recipient thought that since he was there he would let him do the work needed to fix his icemaker on his KitchenMaid refrigerator. The repairman did work but a day or so later his fridge had water flooding down the inside of fridge. A&E refused to send repairman to his home again. To make a long story short , my gift recipient needs a new refrigerator.He was charged over 400dollars for this supposed repair. I will never use Sears again and feel this company should be out of business.
Carol E,
Kingman, AZCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1749591792297
$129 for nothing.
I had already taken a photo of the in wall oven, told Sears the brand,provided the serial number, and explained that the thermostat went out after a self clean. The service provider came, got out his phone, googled how much a thermostat was then told me he didn't have the part , and he would need somebody else with him to hurt the ove. Out of the wall. This is all information he had before he came. He then acted like he didn't even want to do the job. Why did he even come? I'd already googled the same o formation he did. Not to mention the "window " for arrival is 8-5. I have a job. I had to waste a day of vacation for this, and it cost $129 for nothing. What a rip off.
Tanya W,
Port Clinton, OHCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1749074695725
Great service!
Ramon provided great service on our dishwasher repair. There were circumstances beyond his control that had him making several trips to complete the job. But he worked with us and our schedule, and it was well worth it in the long run. Thanks, Ramon!
Marcia E,
Rowland Hghts, CACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1749072865251
Complete waste of time
Nothing was done beside telling me to order a part.
Amanda L,
Portland, ORCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749072664532
B
Terrible. Technician didn't know what he was coming to repair. I'll never use Sears home services again. And I will let everyone I know about this experience. And it is next to impossible to talk to a human being. Would rate 0 if that was available.
Rebecca C,
Wills Point, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748641408813