KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Worst company
I wish I can give zero star. I have purchased warranty through Assurant and I guess they work with Sears. They have been contacted since May, they either send a tech who doesn't know what they are doing or a tech never shows up and closes the ticket. Worst company.
Rozina J,
Frisco, TXCustomer service response - Rozina, we are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758068646806
Refrigerator repair
Refrigerator is still not fixed. Service company said to many service calls on the same problem not worth changing any more parts. Waiting for letter from Assurant.
Carmine A,
Massapequa, NYCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1757541486741
No one showed up
No one showed up and nobody called to tell us that no one was coming.
Casey S,
Salisbury, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1757100811583
Didn't leave any info on the parts that was needed
The tech wasn't really trying to do anything ...he didn't even leave the parts or parts number that I needed.
Vanessa W,
Martinsville, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1755034487122
Can't review until we are sure it works
Mark is very professional and a very nice person. I cannot really grade the work. This was the 7 th visit since May with the exact same problem for each of the 7 visits and until now the repairs never worked. If they work this time for more than a week, I will complete another review.
Wayne M,
Valparaiso, INCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1754526324473
Didnt show up
Closed the service without fixing the refrigerator gasket Send again
Avneesh C,
Flower Mound, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753910998991
Sears warranty
Gary was great. It's the warranty protection plan that we had trouble with. It's horrible!! Can't really speak to a person that understands or speaks English or even a human, it's this stupid AI thing. HAD A HORRIBLE EXPERIENCE! Phyllis Guthrie
Dennis G,
Clearmont, MOCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753743743847
Did not show up. Did not contact customer.
Horrible service and I would never use sears ever ever ever again
Chris O,
Cool, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1753133629907
Did not come at requested time despite rescheduling by Mike
AHS gave special instructions for Mike on July 16 appt. To come After 2:30 . He rescheduled for July 17th for that. Angel just showed up despite that. Please address the issue properly.
Rajiv G,
Monterey, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1752874395191
Call not received. When I called Sears they only had AI agen
I need to reschedule July 29 for my refrigerator. The agent came but we did not receive call from gate.
Donald M,
Jupiter, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1752703530155