KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Did not Diagnose the Problem
Harold didn't hardly touch our range. He said it was a gas pressure issue and we need to call a plumber. Our home is new construction with large gas lines and all of our other gas appliances are working perfectly fine (fireplace, dryer, heating, etc) I would like someone else to come out and actually figure out what is wrong.
Candace W,
Fort Worth, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1765407600193
Unprofessional service technician.
The technician exhibited poor attitude, sarcasm, and unprofessional, unclean conduct.
Charmaine L,
Laurelton, NYCustomer service response - Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1764111836607
Not satisfied
Have had him out twice doesn't do what is asked that Whirlpool requires. But states he knows
William B,
Grovertown, INCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1762469766449
Service unacceptable
It's been almost a year since opened claim and dishwasher still not functional Tech did not even reinstall all the parts before leaving. , damaged plumbing
Jawad S,
New Hartford, NYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1762212053763
Absolutely a waste of time!
This repair man from Sears is the worst we have ever had. Usually they are wonderful and competent. This person had no clue - and did not investigate our issue ( dishwasher not drying completely) beyond pushing a few buttons and declaring nothing was wrong. When I asked if it was maybe the heating element, he told me there was no heating element and the dishes were dried by steam!! Are you kidding me?
Patrina P,
Temecula, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761861140538
No show, no call
The text message says my technician arrived, but he has not. Haven't heard from anyone. No way to talk to a live person. Very disappointed
Carol J,
Dana Point, CACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759960560692
Repeat Problem Unresolved
Repeated Problem with repeated failed resolution being provided. If it did work the first time, its likely not the work the next time either; just wasting time and money! Alternative solutions needed to be investigated.
Michael R,
Sacramento, CACustomer service response - We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1759873782822
Not able to make freezer work after 3+ months
Ordered wrong parts and after 10+ visits, not able to repair kitchen aid freezer. Do not reccomend.
Ronald D,
Houston, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1759873852463
Bad business
arrogant technician that threatened me and tried to overcharge me
Stefano M,
North Little Rock, ARCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1759795086764
No show
The tech didn't come and closed the ticket saying not covered under warranty. Even though I am talking to my warranty company and they are saying it's covered. But they need a note for tech saying not repairable.
Rozina J,
Frisco, TXCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1758576406554