KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
worst tech I've ever had sent to my house.
Technician did not listen on how to recreate the problem and lacked a basic understanding of how a dishwasher worked. He kept trying to tell me that that the 2nd smaller detergent cup was for rinse aid even though the machine has a rinse aid dispenser in addition to two detergent cups in the detergent dispenser. He also didn't understand that when high temperature wash is selected the water for the main wash is heated after the pre wash is done. This information is in the operating manual for the dishwasher. He left to go on another job with the machine running and told me to call his cell if the breaker tripped again. It tripped about 5 minutes after he left and he is not answering his cell phone. I left a voice mail. He also told me that I don't have a Sears Master Protection agreement but I have an Assurant warranty.
Kevin B,
Saint Augustine, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1772264591716
Work closed as complete without fixing anything
The refrigerator was not fixed and he got my signature in something without telling me what it is and was not very clear about what will happen next. Then I see that my service request from American home shield was closed as complete. This is a very bad customer service experience from Sears.
Mukul T,
Phoenix, AZCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769823211609
Problem not fixed
We had the same problem the night after he left same error code. Nothing is fixed.
Josh G,
Clyde, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1769477634725
Untrained, New Technician deployed multiple times
Randy P. is a new, young trainee yet Sears sent him out alone, without supervision, multiple times (including no-shows) to attempt to 1) diagnose; and 2) repair my KitchenAid refrigerator. It was unfair to him, despite his best efforts, and to me as the customer to deploy him without proper support & supervision resulting in more than 8 attempted visits and an enormous waste of time & resources. Unacceptable!!
Eric B,
Bradenton, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1768604891119
Poor scheduling
Your use of AI as the exclusive means of customer service is intolerable. Your work force is very small and overworked. I cancelled one day because your Bot rescheduled the technician past my bedtime. The first technician showed up 12 hrs after the initial window. Canceled the second scheduled day as he was overdue by 8 hours. The 3rd day he showed up 6 hours after the scheduled time. Your prices are bordering usually heights. I paid you 445.16$ to install a 45 dollar part. That will be reported to the BBB You did not remove the 129 dollar diagnostic fee. I paid 11x the cost of the part and 5 days to get ur man back here I WILL NEVER CALL SEARS AGAIN .
Dennis K,
Virginia Beach, VACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1768601487992
Stove service call
There was no resolution nothing got repaired if anything he bent the frame so now I have to figure out how to fix that he made it worse than it was you charged me 129 dollars and all he did was look at it looking up numbers online and didn't fix nothing I feel like I've been ripped off I paid you $129 to make it worse to think I considered buying your $900 warranty a year thank God I didn't do that till after the service call I wouldn't give you $1 for a Year's worth the maintenance and warranty what a joke this company and organization is I'll make sure I tell everybody in my power how horrible a service department you run
Chris D,
Poquoson, VACustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1767755905456
Terrible service, provided no support
Terrible service, provided no support Technician was basically there to charge the fee. They don't care about helping. Waste of time!!!
Jennifer G,
Miami, FLCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767737459140
Useless
This guy goes by either John or Albert, who know what his real name is, He knew what the problem was, but didn't want to reach out to Kitchenaid and find a simple, inexpensive part, but rather have us buy a $1100 new refrigerator door. Needless to say, if this is what Sears repair is all about, stay away. No wonder the brick and mortar Sears stores are no longer, business practices like this are the reason why
Christopher M,
Milford, PACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766627217356
horrible service
Robert H caused additional damage to my refrigerator and DID not repair anything. He broke the water line and caused damage to the floor because of the water. He also forged my signature on documents - I never signed anything and he never fixed anything. He is now harassing me with text messages. He refused to take any responsibility and I can't get ahold of ANYONE at Sears Home Services - ever phone number is just a loop that takes you back to AI and no way to contact a human. HORRIBLE - HORRIBLE - DO NOT RECOMMEND
Margaret C,
Cincinnati, OHCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1766443592774
refrigerator repair
She did an excellent job, prompt and efficient. I appreciated her explanation of the need for the repair.
David S,
Santa Fe, NMCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1766105470659