KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Wrong address worst service ever
This has been the worst experience ever. I called to change the address and you still went to an old address.
Tim C,
Aliso Viejo, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1779410248423
Very bad technician
This technician arrived arguing immediately telling me he was gonna charge me again for the same repair that had never been fixed in the first place. He told me he didn't care that he was gonna charge me again or he was gonna leave if I didn't pay him this was a repeat a repair for the same unit that had had service technician at three times and it still is not working
Jerry H,
Tavares, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1777331042060
The problem is not fixed. But harrold was nice.
The issue is not fixed. But harrold was nice. Now I am wondering the value of home warranty
Srini K,
Flower Mound, TXCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1776728833403
I WILL NEVER USE SEARS AGAIN
Horrible service. Technician wasn't prepared for the job, job was left undone, now I have to schedule a real technician to address my issue. I wish I could give less than 1 star. HORRIBLE! I would NOT recommend Sears, or this tech again.
Ronald J,
Jackson, MSCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1776472173362
Microwave repair. Not completed
Very frustrating experience. Three visits several calls the microwave is not fixed yet. But you all have charged. Can't understand how you get paid for a service not rendered .
Srini K,
Flower Mound, TXCustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1774647173775
Terrible service
Our refrigerator is still not working. This is not an issue with the technician, it is an issue with Sears. We need a technician to come back and repair the unit.
Dougles P,
De Leon Springs, FLCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1774301153920
Still not working the ice maker
He said wait 24 hours and my ice machine would begin but still no ice
Stephanie Y,
Monterey, CACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773782715801
Fridge still broken
We were told the fridge needed a new compressor and two other parts, we ordered them and the techs came back for the repair. Technicians did not seem to know what they were doing. They replaced the parts while video calling someone for advice and kept their phones playing loudly for hours. Now the fridge display panel is not working (was working fine prior to the "repair") so the fridge is still not cooling. Sears wants us to pay another $149 to have them come back out and actually fix it (maybe?).
Kate A,
Falls Church, VACustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1773092811040
Awful
After arriving 35 min after the 7–11 allotted time, the technician stated that he may break the part due to be replaced and he will not be responsible if it breaks.
Johm J,
Mc Lean, VACustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1773092724163
My experience
Your service is crappie i have been waiting since January to get my dishwasher repaired. YOU have called twice and no response. You have re set my appointment at least 5 times . I am done with you and not recommend you to no one. I rate you at minus 0.
Paula W,
Quincy, ILCustomer service response - Dear, We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1772836968734