KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Technician is a Liar
He reinstalled the dishwasher door seal correctly which the last technician had installed backwards. Thanks, but he lied on his service ticket saying he installed a new door seal, new soap dispenser, new left & right door hinge. He didn't install the new soap dispenser because the one we received is broke. He did not install the door hinges because we received two left side hinges. He was supposed to have ordered a new soap dispenser and a right hinge, but he closed the ticket claiming he installed everything. If you don't believe me the parts are sitting right here on my countertop.
J. H.,
Remlap, ALCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1691856584063
Ice maker repair.
Steve was great. The icemaker worked for a few minutes and stopped again. I waited forcit to make a batch of ice andxwhen i tried to use it, nothing happens. The ice is fresh and clean. No clumps, not wet. The maker just stopped.
Rose D,
Los Angeles, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691787799804
Would not voluntarily use this service again!!!!! It is im
Would not voluntarily use this service again!!!!! It is impossible to speak to a human!!! Service by tech was fine, but I would not use A&E again. No one answered the "contact us" on the A&E site. The technician called me at 4:52pm the day of the (original) appointment to cancel, which was extremely frustrating as I had rearranged my work schedule to be home the whole day. He called back at 4:59 assuring me the rescheduled appt would be consolidated with the outstanding refrigerator appt and he had submitted a request to a supervisor to reflect this. Long story short, of course this did NOT happen. The day of the (rescheduled) appt, I received no communication from the technician. I had to call the automated service every hour to get an update (delayed by 1-2hr every time I called). No dispatch texts or estimated arrival texts were sent.
Sarah D,
Rome, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691626143865
Technicians are GREAT, but.....
The process, people, website and telephone bots involved in scheduling, confirming, tracking parts deliveries are awful. It is a classic case of one hand having no idea what the other is doing. But, in this case, there are multiple entities involved so it becomes a cluster mess. You need to simplify this process. You need to update your IT system to include current and accurate information. Your website needs to be accurate! What a mess! And, CHANGE THAT HOLD MUSIC!
Betty H,
Fair Oaks, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1691262707322
Close door warning comes on after oven has been on
Justin felt pretty assured it was fixed. We started using this afternoon in preparation for a dinner party. Put on 400 degrees, heated up fine, placed bread in oven for a 15-20 minute cook. Worked fine for approximately 10 minutes then "close door" warning appeared. Needless to say, with company coming in 2 hours, we are not happy.
Max R,
Nashville, TNCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1690577532540
4th time maybe.
June 23rd, I started the process of getting my Dishwasher fixed and here it is 27 July and still not fixed after 3 visits. First the come out and say "need to order so parts" parts come in. Second visit "still not working I'll order some more parts" parts come in. Third visit finally get them in and it comes on, so he packs up and leave but no water! Just because it lights up doesn't mean it's all fixed. Even when you buy a new one, they install it they always do a run cycle to make sure it's working, not just "it's on" and leave. I don't understand why they need to know the brand and model when they do carry any parts? I have been told they are coming back Aug 2nd, maybe 4th time is the charm. I gave them 2 stars only because the lights now come on.
Gary L,
Leavenworth, KSCustomer service response - Gary, thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1690502523694
Same Recommended Repair
Terrence recommended same repair as first technician provided that did not work. We did it again plus replaced a gasket, but still have exact same problem. Neither technician took apart anything on refrig to check what might be going on. They see ice in lower part of refrig and assume it must be a common problem this refrig can have.
Scott P,
Cary, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1690490642837
HORRIFIC AI EXPERIENCE
WHAT A NIGHTMARE. DEALING WITH AI AND NO PERSON. THEN HAVING AI CREATE A NEW DATE WITHOUT MY CONSENT. THEN GETTING MULTIPLE EMAILS WITH DIFFERENT DATES, WRONG ADDRESSES AS FAR AS THE WEST COAST (I AM IN FLORIDA). I FIXED THE DISHWASHER PROBLEM AND TEXTED TO CANCEL, CALLED MULTIPLE TIMES, YET SEARS IS SENDING ME UPDATES, AND ON A DATE THAT WAS NEVER DISCUSSED I HAD MULTIPLE SEARS REPAIR CALLS TO MY PHONE. PLUS I WAS NOT AWARE OF THE $159 AUTOMATIC FEE, AND ALTHOUGH I WAS NOT CHARGED, I HAD TO PLACE $50 ON MY CREDIT CARD BEFORE BEING ABLE TO GET THE APPOINTMENT AM I GETTING THAT BACK? . I NEVER GOT A REAL CONTRACT ONLY AN ACKNOWLEDGEMENT AND THERE WAS NO CONTRACT NUMBER JUST AN ORDER NUMBER SO THE AI WOULD NOT LET ME GET A DATE. SOMEHOW I SPOKE TO A PERSON AND SHE SAID A CONTRACT WOULD BE SENT BUT NEVER ARRIVED..SO SORRY I BOUGHT THIS CONTRACT. ONE MORE TIME AND I WILL CANCEL THROUGH SMALL CLAIMS COURT.
Michael P,
Palm Beach G, FLCustomer service response - Michael , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1781301747926
LIAR LIAR forger
Make an early appointment. Email you are on your way. And then forge my signature on paperwork when you don't want to show up. Not cool. In fact literally illegal. Shame on you.
Theresa K,
Flagler Beach, FLCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1781300449153
Stove Repair
The Sears technician was more interested in selling a maintenance contract and/or getting me to buy a stove from their store in Braintree MA. The technician gave me a cost of over $700 to repair one burner issue. I told the technician I wanted a day to think it over before investing that amount of money for one burner on the stove. He said I had to let him know now so I just paid the $139 initial fee that was charged to come out & look at stove After he left, I called Whirlpool requesting an authorized dealer from their list for my KitchenAid stove. They sent someone to repair my stove. The technician ordered a part and returned & repaired my stove. The part and labor was $351. I wasted time and money with Sears. I called Sears because I grew up with Sears appliances & felt I was making the right call. I will never call them again! Never!
Louise H,
Cumberland, RICustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1779738855967