KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
terrible attitude
he was just so rude, once to me last week and today to my husband. he left the parts that were incorrectly ordered here, and I'm not sure what to do with them. completely unprofessional and rude!!!!! also, why does he call himself Eric if it says Glenn?
Leigh F,
Ashland, MACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1754517797142
Technician upset
Roberto arrived, investigated my refrigerator door seal issue. Told me technicians don't like to come out and fix something that another sears technician installed. I was taken aback by this statement. I told him the original seal in the fridge cracked, so he ordered a replacement which was installed about 4 weeks ago. The new seal never worked. I used duct tape to keep the door closed. Roberto stated well sears isn't gonna replace it just for a seal and that the fridge was old and parts are hard to find. He basically blamed the refrigerator because it was too old. I asked if he could order another seal, he then said he will write in his report that the fridge had no model number and they have to send out someone other than sears to fix it. He suggested duct tape and left.
Marilyn R,
Richton Park, ILCustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1749505316146
Dissapointed
The techs are very nice, but during this entire event, I have had several appointments and the techs were a no show. I had to call myself. It took 3 visits, and several parts had to be ordered. The tech fixed my fridge, and that is a good thing. I can now store dairy. The next day I saw that one of the parts ordered and being paid for by my ins. co. was left on the counter, unused. If they can't replace it, why did they order it? Someone from the office, I think, had texted me and I was able to text them back. I sent a photo and asked about it. None of the techs have the right tool to replace it. Seriously? If they try, they will break other parts. I still don't know what it's for. I asked, hopefully someone will respond. I use to buy all my appliances from Sears when they were open. I did it because of their warranty plan, and they sent the greatest techs. They were all great, on time and called when they were late or had to change an appointment. I guess this is what is left of Sears. How the mighty have fallen. Again, they techs were very nice and knowledgeable, as far as I can tell, but good luck reaching their office. I think they make it difficult deliberately.
Paulette W,
Santa Maria, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1748554959977
Service rating for Brent
Brent was excell ent . He explained what he was do i n g a nd sho wed me . I was very comfortable. Bob Malena.
Bob M,
Rostraver Township, PACustomer service response - Dear, We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1746569821560
Dishwasher still not working!
I have been back-and-forth with the Sears Home warranty program trying to get my dishwasher fixed for at least four months. I've had multiple technician visits, multiple parts sent to my house, and thought last week was the final time. Not only did the technician install a part that was not the right Color for my machine, so it looks silly, but three days after he did the repair work, there's absolutely no power to my machine. If I call customer service, I'm just gonna get the same runaround every single time that I get oh we're so sorry ma'am we'll try to fix it And 500 questions later an appointment three weeks later, nothing gets fixed. I would really applaud Sears if some upper management would contact me to figure out this issue so that I can feel good about maintaining my Sears Home warranty. Otherwise I will appeal this ridiculous 12 month contract and ask for a full refund. I had this warranty service years ago and it used to work pretty flawlessly. This go around has been an absolute disaster and if things don't get fixed, I will consider another company.
Andrea D,
Los Angeles, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1744148992760
Not encouraging
Wasn't able to fix ice maker said water was coming through water line ok but he couldn't change it out that I needed a plumber. So if it's not the water line why do I need a plumber??? Been waiting 3 months none of them fixing ice maker after three visits next visit will be #4 !!!!
Chris B,
Saint Louis, MOCustomer service response - Dear Chris thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1740524203635
Failed to fix
I cannot blame Lawrence entirely. He came and diagnosed the problem (leaking water line) and ordered two parts. One failed to be sent to us. The other was the wrong part. When he returned two weeks later, he told us that the correct part was no longer available. So after about 3 weeks we still have a leaky water line and have opted to replace the refrigerator rather than risk a gerry-rigged fix and more water damage. We are out over $500 for this failure to repair. We will presumably be reimbursed for the unordered part (which we had paid for) but will still be out over $400. So not a positive experience.,
Judith D,
Asheville, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1740445216676
Completing the job
Real good at what he does. But he didn't finish the job. And he left before we could straighten it out. I still need help a problem the tech caused
Michael S,
Wichita Falls, TXCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1738795784406
Microwave repair
Harold was polite at first but when it was time for him to leave, he was annoyed when I asked him two general questions. Questions that you would expect a home owner to ask after being told the microwave needed to be replaced
Tafadzwa T,
Argyle, TXCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1738369924932
Sears didn't impress
Didn't communicate the issue great. Gave a 8-5 window and showed up around 3 so total wasted day. When trying to put refrigerator back in place took paint of cabinet.
Bryan S,
Myakka City, FLCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1737412234452