KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Leaking dishwasher
He visited 3 times. He replaced parts but could not accurately diagnose and fix the problem. He was very pleasant, polite, and honest.
James M,
Greenville, GACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1771292041154
incomplete reassembly
Your tech was polite and got right to the work but the neglected the complete reassembly of the oven. there are two molding partes that were left off the oven. I have had to make another appointment for these to be put on the oven. Once this is done, I will reassess my review.
Thomas M,
Folly Bch, SCCustomer service response - Thomas , thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1768620769571
Indifferent Attitude
I didn't like this technician. He was curt and uncommunicative. When he determined there was nothing wrong (which wasn't true) he said there was nothing he could do and up and left. Seemed just anxious to get away.
Robert D,
Franklin, TNCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1767045414844
Did not find the issue
Technician came out and claimed the water that was leaking from my dishwasher was actually coming from somewhere else. If he would have pulled the unit out, he would've clearly seen exactly where the leak was coming from as the insulation was stained and damaged from the leak as well. He only examined the door gaskets and then ran a brief cycle and claimed it the water wasn't coming from the dishwasher. After he left, I ran another cycle and the water was clearly coming from the left side of the dishwasher. There were a lot of delays with rescheduling and no one was helpful. All I got were automated phone systems and no live person. When I was finally able to get it rescheduled, he did find the problem and fixed it. It should not have taken two visits to solve this problem and he should have done a proper evaluation of the appliance the first time.
Sarah T,
Rockville, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our servic es. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1761859972492
Broken ice maker
Todd installed an electric panel that he said would solve the issue with our broken ice maker and wound up not working.
John B,
New Bern, NCCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1760569920185
Service contract
Had a Technician visit. All the tech did was stated your evaporator coil is frozen. That is it. did even perform any other service. I mean pour some warm water to help.
John R,
Riverview, MICustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1760479636647
Stove
Too expensive to repair with an inexpensive part. They are happy with the high service charge only.
Steve M,
Johnson City, TNCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1760477723696
Late, quote known but not shared until arrival
Late arrival for time slot provided. Repair quote known before technician arrived, yet not shared. Wasted time to be told the repair is too expensive. Only reason not given less than 2 stars is advice given for better seal of freezer drawer. Very disappointed.
Bob G,
Rockville, MDCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1758837329190
Disappointed!
I don't know if was his fault or not. Took a day off of work for a "no-show". The next day arrived 15 minutes earlier than stated in the text message and just left. Then on the day he showed up he was 3 to 4 hours later than the estimated arrival time. Just no consideration for a customer's time.
Tanya C,
Glen Arm, MDCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1755725947582
G
We basically had a conversation. He put a drawer in the refrigerator. No tools. $139 is ridiculous but that's not his fault. He actually could have tightened a couple screws for me but he didn't offer. I will never use this service again. And like I said not his fault
Donald A,
Port Deposit, MDCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1755645271587