KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
CHW technician
While on site the technician was professional and skilled. Unfortunately 8 days later and he still hasn't filled out the paperwork so my claim can't proceed to the next step of resolution.
Greig E,
Rosemount, MNDishwasher Repair
Serviceperson fixed the top rack of my dishwasher Very Glad they had the parts needed on hand Mayb thanks to Greg from service department who had said he would make sure parts were on truck I was not happy how much Sears charged for the repair, over $300 for labor. Repair did not seem very difficult as it was snapping pieces on top rack, took Myb 20 min. I did not get a good explanation as to why labor was so expensive I also was disappointed how my appointment kept getting pushed back Originally it was scheduled in morning but ended up being very later afternoon Appreciate repair but Sears seems very expensive
KL,
MAPoor performance
After 2 plus hours could not fix microwave. Did not have proper tools or experience for hard wiring. Company should have inquired about the wiring before accepting the job.
Marjorie R,
Mapleton, UTRating of Service
Technician has visited my home 3 times to repair my Kitchen Aid stand-alone ice maker. He has replaced circuit board and water valve. It still does not make ice. Have asked Sears to schedule another visit.
James Blackwell,
Marietta, GAdishwasher repair
workmanship is excellent, technician very polite. But your appt. scheduling is atrocious. I had to get up at 6am because your appt. was from 7am to 11 am. Never showed. Opened up my computer and found a message (you wouldn't call me) saying appt. was now for 2:07 pm. No show. Received a phone call saying appt. was not between 3 and 4 pm. He did show up then. Then I had an appt. to repair my ice maker and I had to sit all day. The appt was from 8am to 5pm. Ridicious.
Beatrice L,
Wellington, FLKitchenaid Refrigerator
Charles was ok. The problem with your service is that you make a diagnosis and there really isn't any assurance that it is correct. Last time the diagnosis didn't fix it, so I bought a new refrigerator. This time the diagnosis was a new board. We'll see.
Steve D,
Dadeville, ALRange Temp Control
William seemed fine as a technician per my husband's feedback, as I was not the one who interacted with him, and our range appears to be working properly (previously, there was an issue with the temperature control on one burner); however, this 3 star review is for the fact that William either didn't perform the cleaning and maintenance that we paid for, or if he did, it was a terrible job because my range looked no different than it had before he was there.
Elyse L,
Charlotte, NCsevice
firs schedule was on July 11th ,we waited from 7 AM til 5 PM no technician showed up .Sears scheduled for send time on July 18th ,your technician came after 5PM did not have the right part for oven ,Third time on July 25th your technician came after 6 PM with correct part and fixed the oven So we had to stay home three days from 7 AM to 6PM .
Iradj M,
Bethesda, MDDishwasher repair
We had no update all day. EVERYTHING is done through AI. You get no live person at all. Was told to have someone here from 8am-5pm(which is a crazy long time) in my opinion. Then 2 hrs later calls and tells me he is on his way. Arrived at 745PM to work on our dishwasher. That is crazy late in my opinion. Then arrives and rings the doorbell and I answer and he just walks in and helps himself to the kitchen without me showing him. I was behind him going up the steps. Also not okay since you are in my home. I believe he had someone he was training and didn't seem to want to do that good either or walk through things with the other guy. Just overall not pleased.
Shawna M,
Omaha, NECustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1777670952571
Trash compactor remains broken
This is not the reliable Sears service that I have experienced in the past. All communication with Sears is now AI. No talking with a representative when parts do not arrive and part orders are cancelled. The repair to trash compactor began on December 4. Parts were ordered. Parts were delayed. Parts were cancelled. Trash compactor actually could be used until today when all parts had arrived. Steven worked on the compactor and discovered that there must be a short in motor because the compactor no longer works after he began the repair. Sears will not return to work on repairing the trash compactor. No call, just an email. I need a reliable repair service and it is not Sears anymore. There is no person I can talk with. AI does not understand. Very disappointed.
Linda B,
Nicholasville, KYCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1771885614170