KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Microwave Door Replacement
The install and service was really really nice. My only issue is that he left the old door in the box in the middle of my kitchen.
Kimberley C,
Westchester, ILExcellent Service Call
Albert was prompt. very professional and friendly. Also, very knowledgable and fixed our dish water problem. A real good guy!!!
Darryl B,
Mico, TXDisappointing service call
Larry arrived on time, but almost the first thing he said was "I can't service your dishwasher as the model number and serial number are too faded to read." He then noted that there was already damage on my kitchen floor, which I acknowledged. His response was he hoped there was no asbestos, which I assured him there was not. I had send photos of the plate inside the dishwasher that showed the serial number and mode number were faded when I scheduled the service call, which I stated to Larry. If that was going to preclude service, I should have been told and they never should have sent someone who was not going to be able to order parts. Larry begrudgingly took off the cover on the filter, and informed me it was too deteriorated, which could be replaced but not without a serial or model number. I asked him if there was anything else wrong with the unit, but he did not bother to check, since the previously mentioned part was too worn. I thanked him for his time, and explained that my disappointment was not with him (despite his rather abrupt attitude), but with Sears for sending out a repairman who could not do anything to repair the unit if parts were needed. Interestingly, my son subsequently did a little internet research and found the model of the dishwasher - I would have thought Sears might have bothered to do the same when they knew IN ADVANCE that the serial and model numbers were partially illegible. Sears has been our go-to for appliance repair for decades, but this experience changes who I will call next time.
Les H,
Lombard, ILRefrigerator Door
Competent service, but way, way, way, way, way too expensive.
Andrew C,
Washington, DCMessy Repair
Was pleasant, repaired satisfactory and solved problem, But Left Black Finger Prints All Over My WHITE Appliance and Cabinets beside the Appliance that was repaired:/ :/ Disappointed
Susie B,
Hummelstown, PADishwasher
My dishwasher still Isn't working! I tried to run a load just after tech left , Error code 25 is now appearing on dash!
Janice F,
Concord, CATrash compactor
They were able to fix the initial problem and get it to close, however it now is difficult to get it to stay closed. It has to be closed with force and even then will reopen. I think there is something still wrong unfortunately
Pamela S,
Centennial, CONot totally satisfied!
We were happy with the work done. The oven works. But after the service man left, we realize that there was no sound at all (BEEP), for example after you enter cook time and cook power, timer and when the cooking is done from both the microwave and the oven. I called the service man twice and left a message, so far he hasn't got back to us. *We need the service department to get ahold of us to fix the problem that has occurred. Then we can say the job was completed to our satisfaction! Thank You for your help in this manner
Jerry A,
Richland, WAStill not working.
The technician thought that I needed to use an ice machine, cleaning solution, other than distilled white vinegar and water to get rid of the calcium deposit. I used two bottles of a fresh the system is still not working.
Ardemis P,
Fresno, CAStove repair
Left all trash from repair boxes and wire clippings and broken parts. Pleasant but messy
Dave S,
Northfield, MA