KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Kitchen Aid oven fan
The convection oven was working but the fan would not work consistently. It seemed like it was fixed after repair people came.. Then after half an hour the oven was giving an error message FE EO "call service main oven sensor open or shorted." Now i am unable to use the oven at all. It's very disappointing.
Fay S,
Aiea, HISERVICE FEEDBACK
TYLER was very pleasant. We believe the problem has been fixed, however it will take about 24 hrs (based on his feedback) to know for sure. What could have been done better it would have been for him to install all the parts removed during the fixing process (drawers). Instead, they were all left off for us to install - had many problems.
Ezequiel P,
Colleyville, TXOv÷n repair
Jeffrey seems to have been "muscle " to help the primary tech pull the oven out of the wall. This repair took 3+ weeks because he didn't have the right tools and ordered the wrong part initially. I will not renew my service plan nor recommend Sears to anyone.
Larry H,
Maple Grove, MNDishwasher
Huston was great, worked quickly. However, a time window of 8:00-3:00 pm is too large. You need cut make the window no more than 3 hours. Some people have to work.
Vanessa S,
Ellettsville, INService technician
My advice to Harel is that when he visits someone's house, he should clearly state what he plans to do and inform the customer if any order parts have not yet shipped. I am not a service technician; I wasn't aware that it was a two-part was needed to be ordered. I rely on the person coming to do the work to explain what is needed. Besides that, I believe he worked efficiently. As for my part, regarding my refrigerator, which I am waiting for, how would I know or when will I know that it is going to arrive, and an appointment?
Charmaine L,
Laurelton, NYIssue is not resolved.
Christopher came 3 times and finally replaced refrigerator left door. He was nice to work with, however the issue still doesnt seem to be resolved. We do see gap in the doors and see light is coming through from inside which will result in air leak. The condensation issue will still happen. This service call is closed by him. but we need to reopen that.
Jeetendra D,
Cupertino, CAFelt rushed
He was not very friendly. Spoke very short with us. Seemed annoyed to explain things. Didn't really feel comfortable with him in our home.
Kathleen P,
Stratford, CTDishwasher Service-Joseph
Although the technician is confident that the main issue was using too much soap (time will tell), it was disappointing that he would not think outside the box of any other problem—actually listening to our concerns.
Nancy C,
Rochester Hills, MINot satisfied with paying full labor cost
David is a good technician to work with but I'm not satisfied that I have to pay full labor for this service call when the problem wasn't fixed the first time on 31 Jul
Jerald A,
Forest, VAProblem wasn't fixed
The problem was diagnosed two separate times yet persisted after repairs were made.
Melina D,
Elk Grove, CA