KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Hope it is fixed
He fixed it the first time and it broke again in 24 hours. Believes it is fixed this time.
Susan C,
N Richlnd Hls, TXtimimg and follow through
Im aware that a good tech is busy and limited for time and I do appreciate the app that says his proximity. However, sending a different tech to follow up on a job created on both our parts. first. he did not know where to show up and that was a barrier. secondly, the person who was supposed to meet him was always only 15 min away from the site and Eugunio called me 10 min after he arrived and said he had other jobs to do and I need to hurry up. Then, he did not know that the job was on a boat in a marina further away from where he parked. He showed obvious signs of frustration. During the service, he did not explain his actions and at the end said the ice make should start working within 48 hours. That to me was a cop-out. that machine makes ice with an hour and he was too ready to leave to even see if the machine went through its cycle, saying if it does not, call you and you would send out a new tech. That puts the responsibility and expense back on you. Believe me, I will be more than skeptical over the next two days and if that machine so much as flickers, I will make some one else come out here. All that said, the first tech you sent was engaging and helpful and i felt that he knew his job and wanted me to be assured I picked the right company.
John C,
Alameda, CAService
Asked for & was told I would receive a 2 hour window for service the evening before. Being a vacation home & 2 hours away it was needed NOT just 8am to 5pm. Technician called from my driveway at 8:45am. No other notice. Had to find a neighbor to let him in ;-( Technician was polite, professional & completed the repair ;-) No notice put things unnecessarily in scramble mode Luckily I had someone who could help. Jerry
Jerry M,
Sea Isle City, NJJonathan was great
Driver had 14 calls to make today. We started out as 3rd on the list with an ETA of 10:00. We were bounced back, at least 3 times and the final arrival was at about 3:15. I understand why they start outward and work back, but knowing this up front would have created less stress on the pets, keeping them penned up all day. In the end, we waited all that time to discover bugs were swarming under the dishwasher. First an exterminator and then a new dishwasher.
Doug,
San Antonio, TXService Review
The service he provided was ok it just took 2 visits which could have just been 1. I asked them from the beginning to bring a fuse, but they didn't. I had to wait for the fuse to be ordered and then another 2 weeks for a repair appointment. It also wasn't clear that the appointment was in your system.
Coraetta S,
Discovery Bay, CAGood service but couldn't fix
Glenn tried his best, but ultimately couldn't fix with the parts available.
Jason R,
Mc Kees Rocks, PAKitchen Aid Refrigerator repair
The two technicians were very professional they made two visits the same day because they had to find and purchase the parts for the repair
Isiah S,
Oak Park, ILGood
He seem to know what he was doing. Was very friendly and answered our questions.
Linda B,
Bluftton, SCRefrigerator repair
The work was excellent. But the technician left all of the boxes behind for me to dispose of.
Walter R,
N Las Vegas, NVGood Work, Very Pleasant
I wish he used the slop sink for cleaning of parts
Robert G,
Bradenton, FL