KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Kitchenaid Refrigerator
The tech was very helpful and knowledgeable. All though the issue with the unit is yet to be resolved we are progressing. During the "repair" several significant scratches were made on the outside edges of the doors
Stan A,
Puyallup, WADishwasher
Technician was knowledgeable and courteous. Would highly recommend Sears Home Services to friends and family.
Judith C,
Tinley Park, ILGreat service worker but it did not fix the issue
The refrigerator still does not work. Been trying to get it fixed for 3 months.
Shelby P,
Tulsa, OK85% great
Charles was in time and got the repair done the same day. The only part that was sketchy a bit was after he said he was done and after I paid, then he said I had to screw the plate for back of fridge on myself since I had taken off and then asked to use my bathroom, which felt like an invasion of my personal space especially given there is a McDonalds five minutes down the road and lots of other fast food places.
Audrey R,
Olympia, WAIce maker repair
He figured it out. But this should have been a very easy fix if process was there and followed. Very nice fella
Martin M,
Boerne, TXOK
I would prefer if Sears would honor its warranty. Travis told me that I would void my warranty by demonstrating to him the problem that I have daily with my dishwasher. Because I did that, he reported on his form: "Customer forcefully broke rack to try an replicate issue." I have been paying hundreds of dollars for the extended warranty for YEARS, ever since I bought this dishwasher on 2/27/2012, BECAUSE the warranty states that if the problem cannot be fixed, the dishwasher will be replaced. He said that whenever the problem happens, I need to not fix it myself, which is what I do every day, wait two weeks for a service person to come, while not using the dishwasher, and then the service person will put the rack back on its track. Then it will be considered to to be fixed, so the warranty will not cover replacement. This is not acceptable to me. This is NOT the "Peace of Mind" advertised in your protection agreement. I have been struggling with this problem with this dishwasher for years, and paying the extended warranty, and now it's time for Sears to step up and replace a defective machine. I gave Travis four stars instead of zero because I'm sure he's a nice person who is trying to his job, but he's caught in a tough spot. This is a Sears issue, not a Travis issue.
Marcia C,
Lexington, VAParts technician
I am not impressed with Sears home services at all. I have been waiting for months to get the part that was ordered. There was cancellation that were made that were not communicated with us. It had been very frustrating and I would recommend to the company not to have them come to my home and fix anything. The technician was very professional though.
Ressie J,
Rockwall, TXLeaking dishwasher now ready for new service call
Bobby, a friendly and pleasant young man, came out to service our dishwasher, but he stated that he was unable (eg. not allowed) to work on it at all because, although it was in place and we had emptied our entire under-sink area for him to work, our dishwasher was not hooked up; and according to your rules, he was not allowed to do it. A surprise to us! This was a complete misunderstanding on our part. Since our dishwasher had been leaking, when the floor man came out to replace our floor, he had to remove it, and when he put it back, did not hook it up. We could not afford to have any more leaking which could damage our new floor. And we did not know how to re-connect the unit. Bobby said we needed to have this done first; then call the repairman out. Which we have now done and will call soon to arrange a new service call. Thank you, Karen B.
Karen B,
Santa Rosa, CADishwasher quit working before he had been gone 10 minutes
John replaced the part and took pictures of his repair. But once the dishwasher was turned on and he left, it stopped working and started beeping like it has for the last 3 repairs.
Mike L,
Madison, MSStove repair.
Slight damage to top edge of stove and residue from repair not entirely cleaned up.
Constance M,
Menlo Park, CA