KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Repair
Excellent job. Friendly service and explained the problem clearly. Thanks.
John S,
Roseburg, ORReview
Bill was very professional and did the job in a timely manner. Thanks!!
Amy F,
Bend, ORDishwasher repair
Polite, friendly, professional. Very helpful and great to work with. I would be glad to use him again.
Gary C,
Escondido, CAUpside/Downside
The Tech was awesome and professional. I do not like the fact that they do not have a window time. It is unfair to have a customer wait all day for services.
Ethel S,
Teaneck, NJGreat job by Alejandro
Alejandro diagnosed the problem readily. He ordered the part and made the return appointment. He wrestled the refrigerator out of its enclosure and replaced the water pump. He then had to remove the icemaker to clear the frozen line. He did all this in a straightforward and methodical way. It's all back together now, and we're waiting on the 1st batch of ice. The Sears communication and scheduling system is poor. Forcing the customer to provide 11-hour windows for (i) diagnosis and (ii) repair is unreasonable. Your automated system may save you money, but it is frustrating to deal with. And finally, you underestimate this time required for the technician's appointments. If he had been able to come at the original time, I could have made the original appointment on Tuesday. As it was, I had to reschedule today. His arrival time was postponed 2-3 times again today.
George B,
Houston, TXRepair
Professional, courteous, knowledgeable, excellent!
Ronnette H,
Schnecksville, PADiane holmberg
After several attempts threw the web site. We finally got the part that was needed. My tech was fast and very efficient. Thank you
Fred H,
Orange, CADishwasher repair
He had a part we needed in his van, so my dishwasher was fixed the same day!
Jason L,
Wolford, NDAwesome technician
Justin is very knowledgeable. He diagnosed the problem quickly; ordered the appropriate part; returned to install the part; and thoroughly tested the unit to make sure the replacement part resolved the issue. I highly recommend him.
Jennifer R,
Nashville, TNDishwasher repair
Very happy with the service Charles provided. Very professional and courteous.
Robert T,
Ruther Glen, VA