KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Repaired washing machine
Professional and courtesies. A good representation of the service department.
Maurice L,
Springdale, ARGreat service
Glenn was courteous, professional, very knowledgeable and efficient in his work. Thank you! Great to have a working oven!
Rachel M,
Cape Girardeau, MOGreat work done quick
Dujuan diagnosed the problem quickly and came up with a cost effective solution.
Dylan W,
Little Rock, AROven repair
Allow me to introduce myself, My name is Roger Mendiola. On Thanksgiving day our oven stopped working. I called American Home Shield the next day and requested service. American Homeshield sent Sears Home Services to complete the request. A technician arrived on December 1st, He performed diagnostics on the oven and determined it needed a mother board. Sears ordered the part, it arrived and they scheduled a December 4th appointment. The technician arrived at the WRONG HOUSE, took a picture of the house and did not even call me or text me. All I recieved was a text saying knock, knock sorry we missed you. Then I get another text that a technician will be here December 5th. I am waiting for them, and suddenly I recieve ANOTHER TEXT saying per my request the appointment is now Monday December 8th. I did not authorize a change in schedule. Come to find our Sears initiated the message because out of all of San Antonio there is NO TECHNICIAN in my area. On December 8th Neal arrived and though it took a while, he managed to repair our oven with some planning. Neal was very courteous, informative and very professional. On the other hand, your Ai customer service on the phone is HORRIBLE. Your company is fortunate to have Neal for human interaction.
Roger M,
Lavernia, TXArmando
Fast, honest, professional. Thank you very much for your help
Maria P,
Chula Vista, CAMicrowave repair
Technician was persistent when problems arose and was able to complete the repair to and older microwave/oven combo unit. We appreciated her diligence and professionalism.
Lawrence G,
Corrales, NMRefrigerator repair
Your repairman did a great job. He was on time, very efficient, and pleasant.
Roy M,
Tucson, AZDishwasher Repair
The technician called when he was on the way, was very polite and replaced 3 parts very quickly and professionally. Very pleased with his work and overall experience. Thx, Linda Cole
Linda C,
Spring Hill, TNDishwasher repair
Excellent service from knowledgeable repairman, polite, pleasant, neat and efficient
Catherine O,
Marshfield, MAService on or refrigerator
They were terrific! We will definitely use Sears again if we have appliance issues.
Barry C,
Mason, OH