KitchenAid Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services


Total reviews

4.4K


Average Rating

4.7/5

Very knowledgeable
August 17, 2023
Overall rating

The call center operator- I would give a 1 star for harassing me over selling me a warranty…he would not stop when I kept saying no….. And a 5 star rating for the technician. He was prompt, polite and very knowledgeable. I wish I could call him instead of the call center.

B. R.,

High Point, NC
Great Job
August 17, 2023
Overall rating

Technician Ken took care of faulty dishwasher lock handle, part mailed to the house prior to replacement. Job was done efficiently.

Kenneth S,

Bethlehem, PA
Very good experience
August 17, 2023
Overall rating

Andrew was great about letting me know when he would arrive, arriving on time, and was very friendly and knowledgeable. While the refrigerator did not get fixed, it seems it was something that could not be fixed. Would be happy to have Andrew out anytime.

Michael M,

Mooresville, NC
Rate
August 17, 2023
Overall rating

Very friendly and very knowledgeable

David M,

Freeport, FL
Fridge
August 17, 2023
Overall rating

Very helpful & explained all our options with regard to our refrigerator

Jennifer F,

Broomfield, CO
Ice is nice
August 17, 2023
Overall rating

Our ice maker failed on us yesterday so we put in a claim with our home warranty company. Our past experience has been that a week or more was the standard before repair work request was accepted and repairs completed. Not so this time. Sears picked up the request within a couple of hours and had us scheduled for today to check it out. Ron contacted us before he showed up and then as it turned out, had the part on his truck. New ice maker installed and our total down time was less than 24 hours. Cannot thank Ron enough for his professionalism and the speed at which he got the job accomplished.

Phillip C,

Orange, TX
Excellent service
August 17, 2023
Overall rating

Matthew was efficient, neat and courteous. As with the previous maintenance visits that we have had, time could have been saved for the technician if they were allowed to work on multiple appliances at one time instead of being required to conduct the checks consecutively. For example, the cooktop could have been checked while the dishwasher was completing its cycle.

James A,

Shushan, NY
Christopher
August 17, 2023
Overall rating

Christopher is experienced. He performed the job very competently and professionally.

Yanmei T,

Los Altos Hls, CA
Very good excelente
August 17, 2023
Overall rating

Very good excelente

Haroldo G,

Miami, FL
Professional
August 17, 2023
Overall rating

Joe was thorough, professional, and repaired our oven quickly. Highly recommended Sears Services.

Nicole N,

Allison Park, PA