KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Excellent!
Very Friendly and very helpful. Extremely knowledgeable… thank you!!!! Great job
Beeb J,
Jacksonville, FLHe was super
Even though he was unable to do anything for me as far as fixing my appliance ( not his fault parts unavailable) he was kind and courteous and very helpful
Randi L,
Williston, FLGreat service
Ray did a great job troubleshooting our wall oven. He had to come twice since he needed a second man to get oven out of wall. He communicated well either us even when management wouldn't give him another man and I was able to let him know I would be home and would help him. He took his time trying to find what where burning smells wa coming from. After not finding it and testing it extensively, we were satisfied that smell must have come from somewhere else. Great job Ray and such a nice guy.
Dean S,
Indn Hbr Bch, FLFridge Repair
Outstanding repair, and he explained everything he was doing to get our fridge in working order again!
Patricia J,
Berkeley, CAService Tech
Skilled technician who resolved all issues. Great person to work on our appliances. Would love to have him assigned on any future calls.
Branch L,
Auburn, INSuperb Service!
Joanna found the correct issue with my machine after an incorrect diagnosis and got us back online-extremely knowledgeable, courteous and efficient! Thank you Joanna for your excellent work and skill!
Scotte C,
Washoe Valley, NVLeroy is great. AI sucks!
Leroy has been to see us once before and both times has given us excellent service. Your AI scheduling is the closest thing to a perfect vacuum that can exist in physics - it sucks! You will never talk to a person, EVER (other than the technician, that is). This is NOT how customer service should be. We had our service scheduled 4 different times for this particular repair, and because the way that AI schedules the technicians, they didn't show at all in our 4 hour window on two of them because of scheduling constraints. The 3rd time we were given a time slot on a Wednesday, and on Tuesday AI told us that we had been rescheduled for Friday. Thankfully, Leroy showed up as scheduled today. The technicians hate AI too. Just ask them when they show up what they think about it. Good Job, Management. You've got everybody hating you!
Nancy K,
Sonoma, CAProfessional
Very Professional i have no complaints with Barry's level of service.
Davontay P,
New Castle, DEExcellent service
Very courteous, respectful and diligent in diagnosing the problem and fixing it.
Mary Y,
Oak Lawn, ILProfessional and honest
Don was on time. Communicated well on what was needed and had all the equipment.
Phyllis P,
Bellingham, WA