KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Refrigerator icemaker
Very professional and quick service
Victoria B,
Fort Lauderdale, FL11 weeks
Frank was great but Sear Repair service was bad! It took 11 weeks and 4 visits to fix my fridge. 11 weeks without a working fridge poor service! Since the last time he came May 30th I have received 3 calls each day telling me he is coming May 30 from 8-5. Did not receive the calls before May 30 they did not start till May 31 and they are still coming and today is June 5. Frank called to tell me he was 45 minutes away that is how I knew he was coming. I think Sears Warranty has MAJOR organizational problems. So disappointed in the phone responses. I kept trying to call to talk to a real person and it was impossible. Everything is automated. I did get to talk to a person and they told me to unplug the fridge for 30 minutes then plug it back up the loud noise would be gone. This did not work and Frank said don't even try doing what she said. I will not be renewing my service contract with Sears because I could not talk to a person on the phone and because I think 11 weeks without a fridge is too long for someone to tolerate. I honestly believe if Frank had been the first one to come to my house he would have ordered the correct parts and had it fixed on the second visit. I also visited the website to try to schedule appointments. This was easy but I would get text messages stating they moved the appointment back 2 weeks. All the parts had arrived so I had to go back online and move it back to where it was. I used the chat the only one that was helpful was when I could chat with a real agent the other automated agents were very unhelpful with my problems. Sorry to be negative but the whole experience was BAD!
Pamela H,
Joelton, TNKavanagh gerald
The technician was very helpful and explained everything he was doung. He was very knowledgeable and conscious about what to help us with mainaining our dishwasher. You all have a great employee. 👍
Gerald K,
San Diego, CAAwesome service the way it used to be!
Great experience, professional and good conversations, felt good to recieve great customer service
Dwight C,
Buford, GAOwner
Perfect
John B,
Hardwick, MAThorough
Very thorough and explained everything he was doing and what he wasn't going to do.
Henry T,
Burbank, CAProfessional technical support
Quality, Respectful Service satisfied with repair. Parst arrived super fast and we're installed quickly and professional.
Karla B,
Atwater, CAFabulous
Professional nice thorough and had a great attitude on a hot day.
Sally N,
South Haven, MICompactor repair
First time Casey came out, the compactor was stuck open. It was repaired and closed but that evening it wouldn't stay closed or compact without holing it closed. Today, Casey was back and determined that trash had gotten onto the track behind a panel. It was cleaned and now works great, thank you Casey!
Pamela S,
Centennial, COConvection oven
Great service and diligence fixing my convection oven. When a tool wasn't available the text created one to get the job done.
Sarah H,
Tallahassee, FL