KitchenAid Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
5.3K
Average Rating
4.7/5
Sears Service
Good service. Very professional!! Definitely we recommend sears home services. Thank you
Jose C,
King City, CARepair of dishwasher
The technician did an excellent job of changing the part and tested the machine to check for leaks. Job well done. Thank you.
Larry S,
Destrehan, LAGreat Service!
Juan was able to diagnose the problem with our dishwasher and quickly repair it! Excellent!
Kevin B,
River Edge, NJExcellent Service
He was knowledgeable, kind, and worked very quickly. I don't know how this could have gone better.
Susan K,
Fenton, MIDishwasher
Albert was super helpful and explained the issues with my dishwasher
Tate C,
San Antonio, TXGreat personnel, bad logistics
Ned was very friendly and did all he could given the previous tech ordering parts. Problem was Sears getting the part delivered late delayed the service call. If I had ordered the part directly from Sears it would have been delivered a week earlier. Just in time logistics was not in time and a further inconvenience for customers. Also, Sears is unable to deal with high end Kitchen Aid refrigerators which are made for service by other than Kitchen Aid techs. Sears did all they could but without access to the proper tech information from Whirlpool they can only fix basic faults. Closed Freon system problems are beyond their capabilities. Wasted over 2 weeks and still no working refrigerator.
Robert H,
Clearwater, FLService
Richard was nice and friendly and fast. However; I was sent numerous emails confirming my scheduled repair date of July 11. I had noted also in my agenda. The repairman never came. When I looked on the app, it showed a July 25 scheduled date. That was incorrect as we would not be home on that date. Your automated system and the difficulty in speaking to a "warm body" is so frustrating that I will never do business with Sears again. I was lucky to receive a new date of the following day, July 12. I was not in favor of buying our appliances from Sears 4 years ago due to an unpleasant experience decades ago but my husband had a friend who worked at the Sears store in Temple, TX., which I might add has closed. Do better to others in the future. I won't be taking anymore chances.
Laura and Mike Roasa,
Holland, TXVery informative and caring. He respected our needs
Great job. Great follow up on our service needs. Great information on repairs.
Karen D,
Dayton, NVVery Knowledgeable
Steven was very knowledgeable about our issue with the dishwasher and was able diagnose the problem quickly.
Kim V,
Birmingham, ALFriendly and helpful
Victor was very friendly and answered all my questions. Happy with the service
Maggie L,
New Berlin, WI