Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Washer repair
The technician was prompt, courteous and knowledgeable. He arrived on time, and informed me on the various possibilities of my problem. And what trouble shooting techniques to use if the problem reoccurred again .
John P,
Miami Gardens, FLTechnician
Very professional. He communicated at what time he would show up snd kept me updated at all times.
Maria V,
Long Beach, CAChuck was great
Was able to diagnose, order correct parts and provide follow thru. My problem is never with the technicians it is with the master Protection agreement in General. It used to be awesome, I have used it for over 30 years but your service has gone downhill. Hard to actually speak to anyone on the phone if you need to go higher up the later, many missed no call no show appointments. no communication at all, transferring to many people in different countries that you can't understand and can never really answer any questions, put on hold for hours. Your Sears service repair guys are still great but your service needs a lot of improvement.
Kathleen P,
Bolingbrook, ILClothes Washer Repair
John's service was great. He was professional and very knowledgeable. He repaired our washer in very short visit.
Tom C,
Juno Beach, FLTech was excellent but communication needs help
Medi Q got the job done in no time but getting him here was a nightmare. The first email I received said he'd be here around 11:15 and I was 4th in line. From there arrival times and my place in line bounced around like a rubber ball and there is no way to communicate online with an actual human being. By the way, Medi Q finally arrived shortly after 4:00 in the afternoon.
Barbara C,
Terryville, CT5
he communicated with me the whole time he let me know what his arrival time was and was on time, polite, and courteous when he enter my home he shared good information for me how to take care of my products. He was knowledgeable about the product and I appreciate that information. Thank you.
Stephanie W,
Gary, INWasher
Very satisfied with his work performance. He was very courteous, knowledgeable and identified the problem instantly.
Margaret O,
Pearl City, HIDryer not getting hot.
Nicholas did an outstanding job fixings my dryer to get it working. He explained to me what was the problem.
Flowers M,
Irvington, NJService Tech Tony Did Great. Sears Chatbot, Website big FAIL
Tony did a great job fixing our clothes dryer that wasn't heating. However, our dryer blew its fuse again after a few loads and I needed to make a warranty recall appointment. That was a disaster. Customer service created an appointment, but somehow put in an address in a DIFFERENT STATE, and the phone number was wrong. I tried to correct it, but the chatbot ran me in circles. The phone bot texted a self-service link to a site that DIDN'T WORK. And I found no way to get back to a HUMAN for help. I ended up manually cancelling and requesting a new appointment myself. But Tony had to re-categorize it as a "recall" because there was no way for me to do it online. This all took a TON of my time and was very frustrating. My dryer works now and I hope I never have to interact with Sears customer service again.
Douglas D,
Richardson, TXGratefully happy
Thank you so much Logan with communication and effectively fixing my washing machine.
Michaela K,
Rocklin, CA