Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Service by Jacob
Jacob was truly amazing. He kept his promise to come and look at my washer. It was the third time I had an appointment and no one came. The only person that came was Jacob. He then informed me that the tranmission on my machine was no good. He tried to get the piece needed but they no longer made it for my machine. This was the second time that Jacob came to fix my washer. I would recommend him to anyone
Norma R,
Ridgewood, NYKnowledgeable and professional
Omar came to repair my dishwasher twice, for 2 different problems. He resolved the first issue, but the 2nd proved too expensive and I chose to replace the dishwasher. Professional and smart.
Virginia P,
Bronx, NYVery kind, intelligent, and helpful!
We were stressed out that our fridge broke in less than a year and we thought we did something wrong. Gagik was very reassuring and explained step by step what each issue was, how it can be resolved after our insurance lapses if needed, and just overall very kind in his approach. He was very knowledgeable and great! Thank you, Gagik!
Elsa L,
Pacoima, CAPaul-Dryer repair
Paul is very nice. He kindly answered my questions & explained the problem.
Charlene S,
Dayton, TXClayton NC
The repairman was prompt and very professional and timely. He was not responsible for the big delay in receiving the parts that was very inconvenient with very poor response from Sears. The phone service is control was AI and it is impossible to speak to a live person. Sears you must do better
Beverly D,
Clayton, NCTechnician
I feel better about Sesrs today because yesterday my schedule appointment was canceled for no reason and I was truly upset . But Robert my technician showed up today and he was very professional and we think he found the problem with my refrigerator.IHe was very courteous and did something the other technicians had not done before. Due to Robert 's thorough and excellent service my FAITH in SEARS APPLIANCE SERVICES has been restored. I was ready to discard any more Home SERVICES with Sears. The good name of SEARS was TabBoo with me,but it was restored today. Thank you Robert for a JOB WELL DONE !!
Sandra B,
Prichard, ALIncredible Service
Kelvin was amazing. Professional, innovative and courteous. Please give him a big raise!
Dreux M,
Houston, TXKenmore Dual Fuel Stove repair
We received excellent repair service from Jeff. We were impressed with his knowledge of the appliance and appreciated his sharing each step in the process. We purchased the Kenmore stove in 2004 and feel we have a new appliance again. Very grateful is worked out for us. Thanks, Jeff!
Kathleen C,
Kingston, PAWasher repair
Frank repaired my washer and did a wonderful job! Thank you very kindly again! Patricia Gall
Patricia G,
Willoughby, OHProfessional
I had a great experience with George. He was very friendly, communicative, and attentive throughout the entire process. He clearly explained what the issue was and made sure I understood the repair before moving forward. His professionalism and positive attitude made the experience smooth and stress free.
Joseph S,
Bal Harbour, FL