Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Fridge Service
Efficient and courteous. Technician came in, got right to the job and completed it.
Romaine B,
Baltimore, MDJohnny; Sears Protection Agreement
1 of 2) Johnny is one of the best professional individuals ever coming into our home! He was comfortable with knowledge, and certainly made us comfortable with his presence. 2 of 2) Regarding our Sears Protection Agreement, please forward the following information to the proper Sears department: From December 30, 2024 thru February 20, 2025, -multible 800 telephone calls for stove/range issue -talking with outsourcing in Philippines and India -being transferred to multiple "teams" -having multiple home appointments being delayed/changed/no shows which cost us money having to stay home from work each time -three technicians came into our home, giving three differant reports -multiple times parts were ordered and cancelled At this time, 02/21/2025, our stove/range is still not fixed DUE TO PARTS NOT AVAILABLE! We're told the parts needs to be removed from our stove/range to be repaired. A repaired part is not acceptable, not knowing how long it will work and what options will then be available to replace our stove/range.
Loretta S,
Broomfield, COWater heater warranty
Carlos the tech was very pleasant And care about me issue. I wished the people in the warranty department were like him.
George A,
New Rochelle, NYService provided by Salvador on 02/18/25
The service on our Kenmore refrigerator was excellent and we highly recommend him in the future.
Barbara B,
Winchester, CAGet it done.
Our technician was friendly but still came in and got right to work. Only thing was, he had no replacement bulbs for our microwave because our FAHWarranty comp said it was our Stove that needed repaired when it was the microwave that needed work. But you would kinda think an appliance truck would carry appliance bulbs.
John S,
Crawfordville, FLWashing machine issues.
Alex is sharp and professional. Explained things well, gave tips on operation and care of machine.
Scott B,
Brunswick, MEWashing machine
He checked my Appliance and give me sound advice, Thank you.
Terry L,
Newton, KSMark
He was great & I would always use him with his technical talents.
Jim W,
Mesa, AZMark
Very professional. Explained what he had done & why the original part failed. Explained the warranty.
Anthony D,
Madison Heights, MIFive star
Very knowledgeable and excellent service
George P,
West Orange, NJ