Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Service was great, but…..
The service provided was great, but your policies are not customer friendly. I actually had two calls, to repair a washer for which the part had been ordered and received. Rick repaired the washer quickly and effectively. I also had a built-in refrigerator that was not cooling. He said the policy was not to remove the trim kit, because they could not be responsible for any damage that might result to the surrounding cabinets. He even called his supervisor to confirm this. I'm 74 years old with several health issue but was able to remove enough of the trim kit to allow access to diagnose the problem and get parts ordered. I have subsequently removed the entire trim kit and support braces that hold the refrigerator and freezer together. My question is, if I had been an 87 year old female widow like a friend of mine, would I have still had to remove the trim kit myself or would the warranty company pay a second vendor to remove it and then reinstall it once the repair is completed.
Chris D,
Paris, TXGenuine
Pleasant and polite Andrew was very friendly and receptive in general He answers all our questions, showed us the broken parts and explained their function He was able to repair the washing machine and left the area clean and in its proper place What a pleasant man with a great personality
Irv F,
Old Westbury, NYGreat Job Edwin
Edwin was the only tech that actually completed the job. The other techs didn't even try. My appointment was just reschedule even if my parts were already delivered. Sad because I've been paying for 23 years and now that my appliances are needed the work I feel like I've been put on the back burner. Edwin was the BEST!!
Kimberly K,
Ewa Beach, HIGreat job!
Repair was great. He had to flip the dispenser and he also stopped the leak. Great job. He was nice and polite. Thank you.
Laurie S,
Saugus, CAappliance repair
Everything went great. Glenn on time and and found the problem. It was fixed and now doing great.
Linda P,
Soddy Daisy, TNWonderful Service
Jesse has serviced my appliances throughout the years and has always provided excellent service. He always makes sure to perform detailed inspections to ensure that my appliances continue to operate smoothly. Whenever an issue arises he is quick to make his repairs! Top quality service!
Ida L,
Hesperia, CAservice provided- Dryer
Excellent
Latanya M,
Los Angeles, CATechnician Review
Joseph was very pleasant and knowledgeable regarding my oven and explained what was going on with it.
Lorriane B,
Reno, NVThorough and great attention to detail
Did a great job identifying and fixing the problem with our dryer
Demian G,
Concord, MAIcy fridge
Roger did a great job get all the hidden ice out of the freezer!
Catherine C,
Lake Forest, CA