Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Dryer Repair
Charles was very professional and answered all my questions. The repair service was top notch!
Ricardo E,
Northville, MI5
On time for scheduled appointment. Darrell was polite did fix the machine in a timely manner. I did send a previous response to this question. I don't know if you received it. Hopefully you will receive this one.
Claire M,
Wallington, NJExtremely Helpful
Knowledgeable, friendly and extremely helpful. I would request Lito for my next service call if that is possible.
Vicky A,
Westerville, OHMs. Estrada
Javier took care of me very well. Very professional and polite 🤗
Gabriela E,
Skokie, ILOven repair
The oven was diagnosed and repaired
Alfred C,
Johnston, RIGreat Technician! Terrible Customer Service
Roberto the technician that came to my home to troubleshoot the problem and also returned to replace the parts he ordered was absolutely terrific. He was very knowledgeable and friendly. I had no problem with Roberto at all and was very satisfied with his service. The problem I had was with my scheduled appointments being cancelled or rescheduled six(6) times. This was the second time I have had terrible service it was 1 month and 2 days from first service request until today to get the dryer fixed. During Covid it took Sears 10 months to fix my washer. Needless to say your department that schedules appointment has serious issues. I have had service agreements with you all for over 30 years and service is not getting any better.
Gaynel K,
Marrero, LARepair on washing machine
The tech had the necessary item on the truck to repair the washer drainage problem.
Penelope J,
Washington, DCGood work
My washer died last night. The technician took it apart to find nothing wrong with it. I have no idea what went wrong but the washer works perfectly today. At least I know there is nothing wrong with it. The technician was very thorough so I know he is right about nothing being wrong with it.
Patricia M,
Palmdale, CAWasher Repair
Johnny, explained the issue with the washer. He was very informative and very nice. This is a employee that is a keeper! Complete team player, as he was consulting with other techs to assist them with their needs, at the same time repair my washer, amazing multi-tasker. Impressive!
Pepper Austin and Carl Austin,
Lindsay, OKAwesome technician.
Technician was very detailed on explaining issue and information about the warranty program. Very nice guy!!
Teresa C,
Whittier, CA