Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.2K
Average Rating
4.8/5
Tech
Service was scheduled within 2 days Tech was great very knowledgable. Always great service with Sears
Judith G,
Chicago, ILBryan is the best
Bryan to the rescue once again!!! Very friendly, clean and knows his stuff!!!
Janet T,
Sussex, NJDiagnostics
Very knowledgeable, great personality. Answered all questions. Was very helpful
Karina H,
Rego Park, NYUnhurried, ,
Unhurried, knowledgeable, explained everything and polite. This was the second time over our house, no complaints.
Arthur T,
Columbus, OHExcellent service!
Rickey arrived in a timely manner, and was extremely communicative throughout. He also installed all necessary parts, and fixed our fridge! Thank you Rickey!
Emily Chase,
Cambridge, MAexcellent service
excellent service on washer to the point that Abdul recommended running vinegar through washer to get rid on smelly water smell.
Rodney M,
North Potomac, MDBest service and mechanic
Mohammad was very friendly and efficient and diagnosed the washer problem, and fixed it right away with a detailed explanation. Will use this service from now on for all appliance issues. Very Happy!
Craig L,
Frederick, MDFridge Service
Efficient and courteous. Technician came in, got right to the job and completed it.
Romaine B,
Baltimore, MDJohnny; Sears Protection Agreement
1 of 2) Johnny is one of the best professional individuals ever coming into our home! He was comfortable with knowledge, and certainly made us comfortable with his presence. 2 of 2) Regarding our Sears Protection Agreement, please forward the following information to the proper Sears department: From December 30, 2024 thru February 20, 2025, -multible 800 telephone calls for stove/range issue -talking with outsourcing in Philippines and India -being transferred to multiple "teams" -having multiple home appointments being delayed/changed/no shows which cost us money having to stay home from work each time -three technicians came into our home, giving three differant reports -multiple times parts were ordered and cancelled At this time, 02/21/2025, our stove/range is still not fixed DUE TO PARTS NOT AVAILABLE! We're told the parts needs to be removed from our stove/range to be repaired. A repaired part is not acceptable, not knowing how long it will work and what options will then be available to replace our stove/range.
Loretta S,
Broomfield, COWater heater warranty
Carlos the tech was very pleasant And care about me issue. I wished the people in the warranty department were like him.
George A,
New Rochelle, NY