Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Great Technician
Ricardo quickly identified the problem with our dryer and fixed it. He called beforehand and it did not take him long to solve our problem. Very professional and pleasant.
Rebecca Lee,
Casselberry, FLPolite
He was quick and polite. Got the job done.
Veronica S,
Temple City, CAVictor was great, Customer Service TERRIBLE
I had the worst experience ever. I've been a member of the Sears protection plan for years and up until this last experience I had no complaints. This time however was the worst. My original appt was between the hours of 8-12. I took the day off work and waited all day long. They kept pushing my time back from 2-4 then 4-6 and then at 5pm canceled my appt all together. I attempted again the next day and my service hours were 1-5. I left work early and waited all afternoon and at 5:15 I received an AI message saying they did not have a tech available. I had already been in touch with my tech Victor because he has serviced my fridge for years and he had told me he was coming to fix my unit at 3pm. Howevwr later in the afternoon he received a message that I had cancelled my appointment which was false. He showed me his text stating I cancelled and I showed him my email that said there was no tech available. Two conflicting emails. I must've called the customer service department 12 times in a two day span and most of the people I spoke with barely spoke English and had no helpful information for me. Same answer from all. "I'm sorry that you have to go through this". Very robotic and scripted and basically just a call center. I asked to talk to a supervisor. I asked to file a complaint. I asked to escalate the matter and no one could help me. There is no other number to call. Finally on day 3 Victor contacted me and the same thing happened. I was on his route and then I was removed from his route. He felt bad for me so he made some sort of phone call and got me back on his route and arrived at 4pm and fixed my fridge. If it wasn't for Victor I don't know what I would've done. I was without a refrigerator for 2 weeks. It was awful?
Minez P,
Aliso Viejo, CADryer Repair
Very pleased with my results. He was very well versed with the situation and quickly responded to the problem and resolved it.
Bessie B,
Corsicana, TXReview for: Mylalov
The Sears Tech, Mylov was very professional, kind and courteous but most of all she was extremely knowledgeable regarding job functionality. On a personal note, Mylov has a pleasing personality and I feel she is an asset to your establishment.
Minnie B,
Chicago, ILPatrick was Great!!
The service was great! The scheduling was confusing! My email was telling me different from the text message. First technician came , he didn't have the parts. The second came, although not on his original schedule… he had the parts , and successfully got the job done!
Mary Ann P,
Mendon, NYRepair clothes dryer
He was very professional and was able to fix my dryer. The only complaint I have is the window was 8-5 and he didn't get here until 7:30.
Mary C,
Guthrie, OKGreat service
Came in got right to work but also explained all the steps to me as he went. Told me cost upfront and was very professional
Jennifer L,
Concord, CADryer repair
Jim knew his stuff, quickly diagnosed the problem, made the necessary repair(s) and was on his way.
David B,
Lancaster, PAGreat Customer Serice
Bill very customer oriented, friendly, knowledgeable and dedicated toward a good outcome.
Gayle,
Sequim, WA