Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Technician was good, company was not
I made an appointment for a Tuesday for a broken refrigerator. They call me back telling me what's wrong and that the parts are going to take a few days to come in. So we move the appointment to Friday. Guy shows up Friday with no part, and tells me it's going to cost $1000 to fix a 20 year old fridge. Seems like the company knew I wasn't going to jump at that, and wanted to get their $129 service call fee from me. Pretty crappy service. The tech was good and was up front with me, seemed to know what he was doing.
Robert F,
Maynard, MAFreezer technician
Very professional, knowledgeable, arrive on time m. Took time to explained how to understand the freezer control panel, resolved the problem.
Maria C,
Toa Alta, PRGreat service
Great service knowledgeable technician very helpful with easy to understand terminology.
Kevin J,
Stockbridge, GAGood job 👍
Both repairmen were punctual polite and fast All of our questions were answered. Thanks
Earvenia N,
Chattanooga, TNGood and bad
Great repair man; lousy communication process with Sears. Scheduled for TU (8-5) no show, W (8-10) no show, showed TH. No communication to repair man and only contacted me on TU afternoon. Could not edit incorrect e-mail without e-mail communication. Location is Hot Springs Village not Hot Springs, which I told the agent more than once.
Darrell L,
Hot Springs, ARService
Mahmood was excellent in his diagnostic and installation. However it took Sears over a month after receiving the part to have him come. The were 4 installation dates before he came that were cancelled at the last minute. It wasn't his problem. There should be a better way to make sure that the installation could be done more quickly.
Robert A,
Palmyra, VADryer repair
Robert was efficient and friendly and got the job done.
Lise S,
Saint Paul, MNBarry
He was very helpful and pleasant. Thank you for employing him.
Susan L,
Wilmington, DEGreat service
He was both knowledgeable and respectful
Susan M,
Belmont, MAHonest, high integrity
Burned pot on my 13 year old induction cooktop and there was a funny smell. Gilbert checked the fuse boxes and patiently explained the safety features of an induction cooktop. I was smelling the pot and not the electrical wires. Integrity unfortunately is often uncommon for a 70+ single female homeowner. I'm grateful for a wonderful experience.
Texas Rose,
Texas