Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Washer Repair
Tony, did an excellent job fixing the washer. I am very pleased with his service. He made sure it was working well before he left. I highly recommend him.
Mary J,
Trinity, TXWasher repair
NA - did the repair as scheduled. Wish sears would not mislead and say diagnostics and repair would be done at the same time.
Candace K,
Bellingham, WAGreat job!
It was a complex issue and Solomon troubleshot the problem perfectly and in a timely manner!!
Michael G,
Leesburg, VADryer\Washer
Anthony did a fantastic job when he arrived—he was professional, knowledgeable, and left everything clean. I truly appreciate his hard work and dedication. However, my issue is with Sears and A&E's scheduling and service process. I'm given a time window of 8 AM - 12 PM or 1 PM - 5 PM, yet the technicians often show up hours late or not at all. Worse, there's no call, email, or text informing me that my service won't be completed or that I need to reschedule. Instead, I only receive a rescheduling notice after 5 PM, and when that happens, I'm pushed to the bottom of the list rather than prioritized. This isn't a one-time issue—it's happened repeatedly. At one point, I was rescheduled five times in a row (back-to-back-to-back-to-back-back!). That level of disregard for a customer's time is beyond frustrating. It's disheartening because Sears once had a strong reputation for quality service and reliability. Unfortunately, since the company's decline and bankruptcy, things have only gotten worse—especially after COVID. My Master Protection Warranty expires in May 2025, and I have no plans to renew it. It's a shame because there are great technicians out there who do their jobs well, but they're being let down by a broken system. I've seen too many hardworking techs leave because of poor management and customer service practices. Sears needs to fix this if they want to regain trust.
Juan L.,
Chula Vista, CAExcellent service - great technician
He was courteous, prompt, and knowledgeable. He answered all of my stupid questions and even explained what had happened. He was great.
Shanah G,
Florence, ORKnowledgeable, friendly
Angel was very polite,.explained and.showed me the problem. You need more employees like Angel! He deserves a.raise!
Yolanda B,
Salinas, CAMrs . Hagar Ansong
Jason provided me with an excellent service. He was highly professional and well knowledgeable of his area of expertise. I highly recommend him to any client who needs his service. Thanks and appreciated.
Hagar A,
Seaford, DEGreat service!
Very thorough and professional. Explained the process and showed me along the way.
Eba M,
Stockton, CADryer issues.
He was very informative. Recommended to shorten the exhaust duct for better air flow.
Lino D,
Corp Christi, TXLiked our service tech.
He's been here a couple of times. Always nice, and very competent.
Rebecca S,
Los Angeles, CA