Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Refrigerator repair
Jim was friendly, helpful and diagnosed the issue quickly. He worked with the warranty company online my behalf.
Laurie W,
Pittsburgh, PAService was excellent
Very knowledgeable and courteous
Manuel H,
Miami, FLCourteous, Willingness to listen to customer
The technician was great, however Sears Protect has a lot of work to do when it comes to customer service. 1. Online chat doesn't give the options needed to address customer issues, the word "OTHER" should be implemented as an option. 2. Don't make appointments when there is not enough technicians to service the customer. My appointment was rescheduled 4 times having to wait all day and no one showed up.. 3. Most of all customers have no way to speak with a human without having to be on the phone &/or online pushing buttons for hours getting know where. Sears Protect you need to do better.
Eddie W,
Dover, DEExcellent!!!
Eric notified me of his pending arrival for my refrigerator repair. He was early, which was early due to another appointment's cancellation, and arrived promptly on his estimated time. I found him to be very knowledgeable, friendly, honest and professional. I am very happy with the service he provided and highly recommend him.
Scot R,
Kurtistown, HIThe respectable technician
He respected my home and was very courteous he cleaned up afterwards and placed everything back in its place
Linda S,
Desoto, TXWasher repair
Joshua seems to be polite and courteous..work done good and fast..
Merlene F,
Saint Cloud, FLExcellent
Simon was great. The technicians are always great. The only thing that is terrible is the customer service.
Dan S,
Holland, MISears repair
Excellent work
Walter C,
Glendora, CAService
He is a great person and he news his job.
Melvin S,
Raceland, LAKenmore Elite
Replaced the water inlet and did a great job. Good service experience.
Derek F,
Enterprise, AL