Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Expert Work
Mr. Israel was on time, provided me with key information about the issue as he worked on the repairs, was friendly, and completed the repairs. Expert!
Malcolm V,
Metairie, LAfred
Fred did a great job. Very personable! Would like to for him to carry parts in truck so customers don't have to wait a week to get machines fixed. Also he would have come out only once.
Thomas C,
Morgan Hill, CAKenmore Washer Repair
Christopher's knowledge and expertise was great. He was able to diagnose the issue and have the washer repaired in 45 minutes. Very professional. Thank you!
Michelle K,
Oak Grove, MOHot Water Heater
Thank you Sears for providing the great technician to review the problem with the hot water tank, submit the pictures and paperwork and for completing his visit. They were very kind and did an awesome job upon their arrival. Thank you.
Warren L,
Haughton, LATechnician GREAT; Sears scheduling TERRIBLE!
Service tech Alex S was great! Explained the service and attempted to fix machine, but ran into problems ordering new parts with the warranty program itself.. My overall experience trying to get repairs done under the protection agreement has been HORRIBLE!!! Several appointments made and Sears cancelled or no technician showing up. It's been a nightmare more than once for both appliances I have. Alex S has been the only positive in trying to get a repair completed. I still have no washer….
Wendy D,
Ballston Spa, NYGood service
Ovik was very knowledgeable. Nice. Professional. Honest. Friendly. I would specifically ask for him for future service calls if it were possible. Thank you.
Theresa G,
North Hollywood, CAJoe's work was perfect
Great job. However, not Joe's fault, but this was the 4th attempt to get a tech to finish the job. We stayed home 4 days 8-5 just to be blown off. Very frustrating because only the AI could respond when we were trying to find out when the tech would arrive. You have lost a warranty customer when time for renewal
Christine G,
Glen Mills, PAReplaced part quickly
He gave a me call when in his way and was quick replacing the part.
Jennifer C,
Knoxville, TNExcellent
On time. Courteous. Unfortunately my washer was beyond repair, but Joe explained everything and was very helpful.
Michele C,
Colts Neck, NJExcellent service!
Timely and informative on next steps. Would recommend again
Melissa F,
Delmont, PA