Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Fridge
Tim was great with his knowledge. We have a very old fridge an extra and Tim had the parts. It's still running. Thanks Tim!
Patricia M,
Huron, OHRate Ben with 5 stars
Ben went right to my problem, explained where the leak was coming from and why. Had it fixed in no time, very professional and experienced technical way.
Nellia C,
Manteca, CAStove work
He was awesome. I asked him a lot of questions. He answered them perfect I was very pleased with his work, he was real polite, and nice. If I have to have someone come out in the future I hope it will be him.
Janice M,
Walterboro, SCDryer Nightmare
It's been painful with over 15 visits to fix our dryer. Dealing with your AI system is TERRIBLE!! But working with Brian was a delight....resilient, responsive and very communicative. 5 STARS!!
Emerald M,
Westerville, OHOutstanding service
John did an outstanding job. To my surprise ( contrary to popular belief ) he had the parts he needed to complete the job. He is very friendly and finished the job in a very reasonable amount of time.
Jay S,
Prescott, AZ??
Great experience. Shane is an exceptional technician. He kept us informed. Shane is very knowledgeable, professional and thoughtful. He is very courteous. Sears should be very proud to have an employee like Shane.
Arzell H,
Trona, CATony Review
Tony did a great job for us repairing our 2004 washer. The coupler went out and he fixed it no problems.
Paul B,
Carrollton, TXTOSHIRO THE KENMORE PATRIOT
He was great the 1st time when ordering everything This time was exceptional because where other reps blew me off and never showed He told me would take time to get me done I told him I can't go another 2 weeks already been 2 months since parts were here The problem was someone said it was all fixed so they don't set more time for this repair But he made time and did what a company should be proud of !!! Because your company needs a lot of help with human communications and less AI CRAP I WOULD GIVE HIM 10 STARS IF I COULD! Going out of his way to service me your customer! Thank you MR T
James W,
Wantagh, NYExcellent Service provider
He called to tell me what time he would be at my house and it was spot on. He was professional, well groomed and very courteous. Diagnosed and had my problem fixed in a timely manner.
Carletta N,
Camp Verde, AZGreat Job Matthew
Very professional, knowledgeable, kind and Matthew listens well. He cleans up the work space well after his work is complete and explains the equipment expectations!
Ann H,
Bremerton, WA