Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Great job
Drew explained everything he was doing. Stayed to be sure the oven was working correctly. Great personality. Was a really good experience.
Cheryl D,
Greensboro, NCGreat
Fixed my freezer in no time was very perfessional and was knowledgeable.
Juan P,
Merced, CAWashing machine repair
A little pricey but job got done with good customer service can't complain
Darek G,
Macedonia, OHVirginia Snyder
John was knowledgeable and friendly and explained a lot of things to me so I really appreciated the time that he took and his concern for my problem with the washer.
Virginia Snyder,
Cottonwood, AZAdventures in ice cubes
Did the job complimented our 25 year-old refrigerator and went his way?
Raymond S,
Clearwater, FLRoman
Timely, efficient, polite, a very good experience. Thank you Roman!
Judi G,
Palm Desert, CAExcellent Service
Justin was knowledgeable and helpful in diagnosing the problem with my washing machine. I appreciated how quick and easy it was to get an appointment for the diagnosis.
Doi N,
Sierra Vista, AZDryer maintenance
Ronnie C came out on 5/22/2025 and did a complete tear down of my dryer. He only had to replace the thermal cutoff which was already replaced by Sears Direct Tech on 05/19/2025. Still under 30 day warranty for same issue. But I had to pay another $129 diagnostic due to first tech not annotating in their system. Ronnie did an amazing job, was courteous, friendly, knowledgeable and so far fixed my heating issue. I have to give Ronnie 5 Stars for his work but ZERO stars for Sears Direct not having the "under 30 day warranty" as stated by first Sears Tech on 05/19/2025 and on my CHAT conversation with Braylon(AI maybe) but I do have in writing no charge was are wanted. I have DISPUTED the two $129 charges, only one was warranted if the heating issue reoccurs.
Tom Z,
Portsmouth, VAGreat service.
John was great. Figured out the problem quickly and made repairs so no more water leak.
Denise S,
Prescott Valley, AZDryer latch
My dryer start/pause button would not work…Seats sent Russell out quickly that same day of my call. He explained, gave me options, n ordered the part. I appreciate d the prompt installation after the part arrived to my house
Barb W,
Blairsville, GA