Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Home owner
Knowledgeable of tasks at hand. Was able to answer all my questions. Arrived on time.
Lucille A,
Los Angeles, CADishwasher Repair
John was very thorough and explained every detail to me. I would definitely use him again.
Linda C,
Raleigh, NCSears Technician
Diagnostic visit for washer: knowledgable, answered questions, efficient, thoughtful person.
Joanne B,
Durham, NCOscar was great!
Oscar clearly presented my problem, my options, and how it was in my best interest to do the home warranty plan. He was clear and patient in his explanations.
Laura B,
Carol Stream, ILExcellent service
I would use Sears Home Services with no hesitation. The whole experience was very easy and also fair in price. The technician was super.
Lewis A,
Anaheim, CABen finally fixed my refrigerator broken since Dec. 29, 2024
After no less than six repair calls and more than six repair appiontment cancellatiins by Sears, and not having a working refrigerator since 12-29-2024 (that's FIVE MONTHS!) Sears sent out Ben, their only repairman that knows what he is doing! After he came out to access the problem, which he said was continuing because the other Sears repairmen put in TWO new parts wrong, he ordered two new parts and came back only to discover one of the parts was still wrong! He jerry-rigged it and my refrigerator is now working, but for how long? I have been a loyal customer of Sears for decades but they are now terrible in service of their Home Warranty customers! Sears doesn't care that you have minor children in the home and are forced to live out of an ice chest for five months while also working full-time! Sears doesn't care that you lost two refrigerators and freezers full of food because their "repairs" were installed wrong and the refer went out within three days TWICE! Sears doesn't care that you pay them $70 a month for decades to keep your appliances running! I am so disallusioned with Sears! Thank God they have Ben, because all of their other repairmen are useless.
Linda B,
Manteca, CA5"
Very friendly & professional
Deborah M,
Lake Zurich, ILRate
Manuel is a very good technician. He knows what he is doing and takes the time to explain everything.
Juan G,
Pico Rivera, CAGood work
The tech, Corn, has been communicative and professional. I feel like I got good service from the tech. Unrelated to Corn; I had to wait longer due to Sears scheduling.
Andre L,
Honolulu, HIRefrigerator maintenance
Very pleasant technician
Andrea W,
Los Angeles, CA