Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Washer
He was professional and did his job with expertise. The washing machine is now working again.
Karen D,
Davison, MIGreat service
Unable to order parts they had been discontinued but he was very polite and informative
Tressa M,
Lockbourne, OHGreat honest
Honest man Very professional fixed my problem Very prompt
Cheryl A,
Jacksonville, FLRange Service
Service technician was courteous and professional. He explained the problem, the course of action to be taken and answered my questions.
Gayle R,
Peachtree Corners, GARefrigerator Repair
On May 26 Sears Home Service scheduled my service appointment for the malfunctioning refrigerator next day and updated me that a technician named Lewis K. would come and check the refrigerator on May 27, Tuesday, between 8:00 am and-5:00 pm. I was waiting for him the entire day. I could see his picture and he was two stops away from my home, then one stop, then on his way to my place. But Lewis never showed up, to my dismay. I was really disappointed not to see him. I couldn't understand what went wrong. I had no choice but to reschedule for May 28, Wednesday. Is this how Sears Home Service works? This is not the first time a technician failed to keep the promise. Nevertheless, the second time Lewis K. showed up around 8:30 am as scheduled and told me that Sears never assigned the job to him on May 27. That's why he never showed up. Sears Home Service may have cheated both of us with a false or no assignment, unfortunately. Anyway, Lewis was very diligent in checking and fixing the refrigerator, maybe for the time being, thereby meeting our expectations. Thank you very much, Lewis K.
Ashraf K,
Morrisville, PARefrigerator inspection
Sean was knowledgeable and pleasant. No longer being able to get parts for a refrigerator that we had for only six years was not his fault and reflects badly only on Sears and not at all on Sean. He is an asset to his profession.
Anne N,
Colfax, WIRefrigerator repair
Did a great job. Very efficient and knowledgeable. Very respectful.
Marie P,
Allentown, PAMr ismer best customer service
Very good customer service and very nice man
Mohammad N,
Oakland, NJThank you
All was explained in advance , Edie was helpful with our home appliance insurance application Very patient with our situation & extremely professional during diagnoses We were happy he got assigned to actual repair task . Thank you Edie
Martha S,
San Diego, CAFixed my fridge
Osei came by today to fix my fridge . He found the problem. I need a plumber before anything else can happen. But he did stopped the leak. Thank you Sears
Ann H,
Greensboro, NC