Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Don Feedback
Excellent experience with Don. Very knowledgeable and cordial. Repaired refrigerator quickly.
Glenn,
Sterling Heights, MIWasher repair
Very knowledgeable and personable
Rhonda C,
Powder Springs, GAWasher Service
Stephen was quick, knowledgeable, and completed the repair competently. Thanks.
Kevin M,
Springfield, MARefrigerator
He was very helpful and I appreciated the time he took to explain things.
Susan I,
Old Lyme, CTDishwasher repair: Eduardo did a great job!
Eduardo was excellent. He called when he was on his way and did a great job taking the dishwasher apart and cleaning up as he did. He was very efficient and installed the repair parts. He then thoroughly checked the operation and made sure all was well, and no more leaks! I am very satisfied. Thank you.
Joseph R,
Ocala, FLService experience
Your consumer interface is the worst. No possibility of speaking to a live human. A scheduled technician (Nelson C.) never came to the house, never called but said no one was home. Very unprofessional. Garth however was professional and knowlegeable
Richard S,
Pembroke Pines, FLIs anybody there?
The AI program to schedule service exclusively with no option to speak to a human being; shortage of service technicians and over promising service is awful. Apparently, the profit motive and risk of losing customers outweighs the decision to not hire personnel to talk to potential customers. Once Bruce arrived, the 3d attempt for Sears to schedule someone because of "due to unforeseen circumstances, we cannot keep your service appointment today" notices sent after previous notices of delayed arrivals…., he seemed to competently diagnose appliance problem, although he did not send me photos taken to support explanation; still waiting for them. Since I never received texts or phone calls from Bruce regarding status of his arrival, I am unable to ask him to send me photos. The Sears trademark and reputation are suffering with the poor quality of these service operations.
Laura B,
Bay Saint Louis, MSPeter & Ray were great
But, your text site needs to be clearer. I waited at home for a technician to come on the 13th, and it wasn't until 5pm when I called to find out why he hadn't arrived, that I found out the appointment had been canceled.
Valley P,
La Mesa, CAService review
Casey was thorough, shared a lot of helpful information, and finished the service quickly.
Bob W,
Colo Spgs, COService on my electric dryer
It seems Michael the technician resolved the problem so far so good Thank you for the service Michael. I appreciate you. I hope it stays fixed.
Karen& B,
Aurora, CO