Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Isn't that lovely
First of all, your customer service SUCKS. I panicked when I was told by your AI that my appointment had passed and I had the choice of rescheduling. Sat here since 8 am waiting and then be told this???? Then God sent Jose. He was fabulous. Friendly, warm and knowledgeable. He immediately set to work and found out the problem of my leaking machine. He was very thorough in checking it out and told me what to do, told me what to watch for and cleaned up after his work. Fabulous tech. But your customer service still SUCKS.
Lillian Z,
Culver City, CAVery experienced and knowledgeable. Easy to work with.
My range had an unusual issue but Bob was able to diagnose and fix it in short order.
Patrick A,
Quechee, VTGreat job
Our tech was timely and efficient. Great communication and quick turnaround time.
Jason P,
Lillington, NCRefrigerator
Our technician was very nice and knowledgeable. Very polite and professional.
Teri G,
Santa Maria, CAKenmore washer repair
Very clear and concise. I appreciated him letting me know the fix would out value the appliance.
Julie L,
Ohio City, OHDryer service
Jacob was a great technician. My complaint was how long it took to get an appointment, which then required a follow up appointment after basic parts needed to be ordered. I would have expected the basic dryer parts to be with the technician on the first visit. Then I couldn't get a my follow up appointment moved up sooner based on the parts arriving in one day. Not sure I will use sears again for a service request.
Amy G,
Wallingford, CTA heaven sent professional!
Hassib is a first rate, knowledgeable professional. He had the problem corrected in 10 minutes.
Ronald R,
Pittsburg, CAService technician
Roberto was as always p r ofessional , courteous, and efficient in performing his assignment.
Mary A,
Gretna, LAGreat service
Doug provided great service. Fixed the dryer and now I'm back on track.
Bonnie L,
Imperial, MOGreat Service
Thank you for the quick and efficient evaluation of the range. Clearly explained the issue and quoted the price to fix, and offered advice on options.
Dan R,
Columbus, OH