Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Excellent Customer Service by Technician
Patrick provided excellent service. He was prompt, thorough, and efficient. He laid out my alternatives in easy-to-understand terms and was friendly. Additional feedback to SHS is to alert customers via text and/or e-mail the evening before service. I had many e-mails and texts for the original appointment, which got rescheduled (not at my request), got a follow-up text to reschedule, then I didn't hear anything back until the day of the appointment, which I was not sure would happen since I received no pre-appointment communication. I happened to have left the house since I was resigned to it not happening. I left the house then I received a call from Patrick stating he was on his way. Your initial appointment communication was on point. Your follow-up appointment communications left things to chance.
Sal M,
Akron, NYMMost professional worker I have encountere in a long time!
Matthew was so professional and he explained things in a very clear manner as well as our options and what to do to move forward if the problem occurs again.
Pamela B,
Memphis, TNGTS wash machine repair
The repair went smoothly and I am very satisfied.. GERALD STEPHENSON
Tom S,
San Jose, CATechnician
Hung N is very professional and knew what he was doing.
Yani Y,
San Jose, CAKnowledgeable and professional.
He arrived in the given time frame, and respected my property during his evaluation.
Prampus M,
Titusville, FLWonderful service!
Henry was a pleasure to work with. He explained things well, was prompt and courteous and I would highly recommend.
Laura G,
Chicago, ILAvarie
Very professional. Very kind! Very patient when explaining things. Would love for him to be the technician that always comes when I need one.
Christine S,
Kings Park, NYHow could anyone give John less than a 5?
John is fast, honest, and he gets the job done.
Peter S,
Lemoyne, PASuper Nice Guy
Nice guy but hated to come out on the 4th of July. If Sears would have provided a means to talk to someone, I could have told him the parts were not here. Great tech person but I give Sears and their AI only program a zero.
Ken B,
Arlington, TXReview
Personable and knowledgeable. A great asset to Sears team and company.
Patrick M,
Reisterstown, MD