Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.3K
Average Rating
4.8/5
Excellent
Repair was completed on-site technician was knowledgeable, was friendly and fast.
Dannell P,
Fullerton, CAFantastic service
Isaac was a pleasant, professional, and skilled technician. He went over and above for me and I couldn't thank him enough. The whole service was quick and easy and I would definitely use you all again!
Harry A,
Peoria, AZHonest
Mr. Bernardo was quick and friendly. Found the issue and reset my dryer. The unit is old, I will be going back to sears to get new ones.
Douglas A,
Sun Valley, CA?
Joshua was great, kind, knowledgeable and helpful with information and advice.
Linda L,
Lansing, MIFantastic Service!
Brian came out on the hottest day this year to help my elderly grandma with her malfunctioning AC. Brian was courteous, kind, and prompt. I appreciated his customer service and honesty. Would definitely recommend him again!
Matt J,
Robins, IARefrigerador repair
Very knowledgeable and pleasant to deal with. Arrived prior to appointment time- no wait was a pleasant surprise
David S,
Columbia, MDFridge/Roy
Good job diagnosing. Follow plsn downloaded for our make and model.
Dale F,
Springfield, MOOven repair
Joseph was very knowledgeable and knew what the problem was. He explained how the device functioned and showed me what the issue was.
Joey B,
Metairie, LARATING FOR TOM
Tom is top notch! He was very thorough, very personable and addressed our washer and dryer concerns. He surly deserves the best pay for his knowledge and his attention to details. Thanks Tom!
Robert J,
Kankakee, ILSears Preventative Maintenance Check
Technician who serviced our refrigerator was timely, knowledgeable, and courteous. The only thing that could be improved would be for Sears to provide an option to schedule a service call with a little more granularity. When the only option provided is to schedule the call for a 8 AM to 5 PM window, it's impossible for a customer to plan any other activities away from home for that day. Customers should not be forced to sit home all day waiting for a service tech to arrive. Providing an option to easily schedule a service call for a two hour window or a four hour window instead of an all day window would significantly improve the customer experience.
Joseph M,
Saint Paul, MN