Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.2K
Average Rating
4.8/5
Not Worth Anyone's Time
Service guy was fine. But unless Sears can viably repair a refrigerator, this is a useless waste of everyone's time, especially for customers. It's a scam, really, that a new part costs as much as buying an entire new refrigerator. It seems that Sears is fishing for that one customer willing to pay that exorbitant price.
Russ B,
Elkridge, MDService
Service was very good. Communication was very poor. When order was set up the address was incorrect. I tried to update but software did not pass it on to Michael. He said that he had incorrect phone number.
Michael H,
Auburn, INCustomer Service Lost!
So disappointed with my Sears Experience. I scheduled a repair & was ecstatic to get a same day appointment. Then I was told there would be a $100 service call fee (even though I purchased a warranty). Then, when I received confirmation of my appointment, it listed the wrong appliance. Because the wrong appliance was listed, I had to call back to request that the work order be corrected so I would get the right technician AND the tech would be able to access parts needed to make repairs to the correct appliance. Problem is, when you call back, Samantha (your AI rep) will be on every line eager to help, even when she can't Too bad because Sears does not allow person to person communication unless you a purchasing a $700 warranty. Long story short… I spent 2 hours trying to fix something that would have taken 5 minutes if I was permitted to speak with a live person. Instead, I dealt with one mistake after another! I am disappointed that Sears has forgotten what true customer service is; AND that my time is valuable too! By the way, while Sears & Samantha never corrected the work orders, Salvador (the assigned tech) was great!
Sandra B,
Menifee, CADryer
Ernie is very knowledgeable and polite. He does his work thoroughly. He is number one!
Angela P,
Hesperia, CAIce box
Very professional and knowledgeable. Explains everything thoroughly. Effective and efficient.
John M,
Lisle, ILHenry is a FIVE STAR
Henry is such a wonderful person .. he was very understanding about my night schedule and how important it was for me to get my refrigerator fixed… he truly is a blessing and Sears is blessed to have him …
Patricia D,
Robertsdale, ALExtra mile
Jonathan knew we had time constraints and went the extra mile to be sure the problem was resolved promptly.
Stephen M,
Chapel Hill, NCGreat service
Kenneth was great! Fixed the issue and was able to answer all of my questions!
Anne A,
Nashville, TNVery professional
Was able to diagnose the problem and had everything working when he left. Also left some additional instructions and his phone number if we had any more questions.
Jeannie H,
Allendale, MODishwasher Repair
Called ahead of time and arrived as promised. Friendly and professional. Solved the problem.
Judith D,
Bellingham, WA