Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

47.4K

Average Rating

4.8/5

Washer repair
July 17, 2025
Overall rating

Gary was exceptional. He certainly did a great job. Scheduling his return was frustrating. We had determined that he would come back on Monday, 7/14. Your scheduling people put me down for Tuesday, 7/15. You frequently change the date on me which causes me to reschedule my day. It's a domino effect.

Katherine W,

Booneville, AR
skeptical at first, BUT
July 17, 2025
Overall rating

JOEL proved he knew his stuff & helped me resolve my fridge issues AND it did not cost me an arm & a leg. Very Satisfied.

Maria C,

Bella Vista, AR
Ray from Sears Protect
July 16, 2025
Overall rating

Ray was everything you want in a tech. Really good at the actual job, straightforward in his explanations, and added compassion with a helping of humor. I am completely satisfied, and this is after he had to declare my dishwasher a complete loss. Since my experience with the company and original tech was absolutely unsatisfactory, having Ray was balm for the soul.

Helen C,

San Diego, CA
Good job!
July 16, 2025
Overall rating

Very nice and honest repairman. He was punctual and helpful.

Ed P,

Glendale, CA
Great Tech
July 16, 2025
Overall rating

He was Courteous with my work & my time!!! I Really would like to have him Every time I have a Problem!!! GREAT GUY!!!👍👍👍

Bobby A,

Westampton, NJ
Sade deserve five 🌟
July 16, 2025
Overall rating

Sade was very professional and very good putting the part.

Stanley D,

Chicago, IL
Stanley lopez
July 16, 2025
Overall rating

Did the job and keep on smiling and said to call him back if any problems

Janie L,

Visalia, CA
Homeowner
July 16, 2025
Overall rating

On time, courteous, fixed the problem. Explained what he did to fix the issue.

Welma T,

Wichita, KS
Sears Maintenance Repair
July 16, 2025
Overall rating

The AI repair agent experience was horrible. She was wrong about my service contract claiming I did not have one and would only set up the call for a payment on site. You need to have a live agent to resolve AI issues. On the other hand. The service technician was knowledgeable and provided outstanding service.

Marcia A,

Spring Hill, FL
Tech review
July 16, 2025
Overall rating

5 he was very nice and knowledgeable and very friendly

Tamiah M,

Pomona, CA