Kenmore Repair Reviews

Showing Most Recent Reviews From Verified Customers Of Sears Home Services

Total reviews

47.4K

Average Rating

4.8/5

Very sarisfied
July 18, 2025
Overall rating

Eli is prompt, professional, prepared, and polite. He is knowledgeable and capable. Highest recommendation.

Margaret D,

Tyrone, GA
Service
July 18, 2025
Overall rating

Great, very knowledgeable, very professional, explains everything, loves his job

Paul L,

North Potomac, MD
Kenmore Dryer Repair
July 18, 2025
Overall rating

The technician from Sears was quick to identify the problem and the estimated repair costs made me decide for the purchase of a new dryer. Missing information was the technician's name, company address, company contact information. I do not like to deal with a business I do not know.

Dietrich R,

Knoxville, TN
Great Service Tech - Dreadful A.I. Scheduling Support
July 18, 2025
Overall rating

Jonathan was great. I'd love to see him at my door every time. Your Artificial Intelligence scheduling support is completely Artificial with no Intelligence. I received a confirmation email that a tech would be arriving at 1:30 on the 16th. All afternoon Wed 7/16 - no tech. Called support at 4:30 and was only allowed to interact with the A.I., which informed me that my tech would be here, "tomorrow the 16th at 1:30." A scheduling computer that has no clue as to the current day/date/time is an issue.

Jim B,

Raleigh, NC
Arben B
July 18, 2025
Overall rating

Arben was on time and extremely knowledgeable. He gave an honest opinion.

James M,

Peabody, MA
Was very good!!
July 18, 2025
Overall rating

Matthew was on time. He quickly diagnosed the problem and explained the issue. Very Friendly and courteous.

Elizabeth E,

Greenwood, IN
Excellent service
July 18, 2025
Overall rating

I had wonderful service with the technician he is well informed us to have these girls work and understands the mechanisms and understands how to fix them I do appreciate his honesty his integrity and his hard work to continue to do what's best for the customer.

James&sandr D,

Doylestown, PA
Homeowner
July 18, 2025
Overall rating

He was very informative and helpful after finding out our fridge compressor was shot!!!

Diana L,

Catawba, VA
Great Service
July 18, 2025
Overall rating

James was fantastic He diagnosed the problem and made recommendations Very personable and kind gentleman

Joe H,

Knoxville, TN
this is on going problem with this Sears product line again
July 18, 2025
Overall rating

these tech know there stuff and Paul J was able to temporary get this Samsung refrigerator up n running again another band-aid applied.

Jerry K,

Lumberton, TX