Kenmore Repair Reviews
Showing Most Recent Reviews From Verified Customers Of Sears Home Services
Total reviews
47.4K
Average Rating
4.8/5
Bill's icemaker
Tom did not let a broken part that could not be replaced, Stop him from finding a solution. Thinking outside of the box, part was found that helped stabilize the icemaker.
W S,
Comstock Park, MIThe Service Provided by Sayed F.
Thank you, Sayed for working on my freezer on Thursday, July 31! Your professionalism and patience are remarkable!
Vinnie A,
Winchester, VARepair of ice maker
JEFF is always very courteous and respectful to us. As seniors we appreciate a live open discussion face to face. Explanations of the problem is necessary to maintain our Kenmore appliances.
Barbara J,
Hemet, CAGarbage Disposal Repair
Carlos introduced himself. Came in got to work. Found a piece of ground up hard metal stuck in the disposal. Carlos ran ice cubs in disposal to clean. No other issues found. He cleaned the area up. I signed the document and off Carlos went.
Judith S,
Riverside, CAWasher Repair Leak
Robert did an excellent job today. He fixed our problem and we also decided to have him do a clean and maintain for a nominal additional charge. Very knowledgeable tech. Thank you
Tim R,
Seattle, WAProfessional service
Roy did a great job, he was professional, courteous and quick. An expert for sure! He called ahead to notify he was coming over, gave an ETA of install time and cleaned up after he was done working. Highly recommended for appliance repair.
Francisco G,
Donna, TXGreat service!
Thorough assessment. Looked at everything to diagnose the problem .
Jamie G,
Ventura, CAOmar V
Omar was polite and friendly. Told me the truth — my dishwasher was dead and the necessary part was no longer available. He had some good advice about purchasing a new one.
Michael A,
Scarsdale, NYDavid provided excellent service, Sears AI & chatbot didn't
Sears AI and Chatbot set up appointments, but failed to notify David. When he finally was notified by someone of our appointment, he came out and diagnosed the dryer. He ordered parts. The parts arrived. David did not - because the AI/Chatbot didn't notify him. We tried calling, we tried chatbot, and were given new appointments, and David was never notified. After 3 missed appointments, the AI informed me there were no appointments available in my area. Efforts to speak to a human were not successful. The chatbot denied that I had a service contract (I do, had just renewed). In a desperate attempt to get my dryer fixed, I filled in the form and agreed to pay for the service call. Suddenly, appointments opened up. When Chatbot asked what the problem was with my dryer, I put down that it had been diagnosed by a Sears technician, parts were ordered, parts arrived, and we had 3 missed appointments without any communication via phone, text, or email. Suddenly, chatbot was willing to turn me over to a customer service agent. The customer service agent (Becky?) was able to find the service contract, the parts order, and set up a 4th appointment. I'm pleased to say the David showed up, fixed my dryer, and we now are doing laundry. David was kind, courteous, professional, and is an excellent repairman.
Susan S,
Kenvil, NJgreat job, professional and informative. Thank you!
Wonderful I appreciate your service! I do apologize for the mix up. I had the incorrect date of service!
Myra J,
Lusby, MD